Nicole Thomas
Petersburg,IL
Summary
Forward-thinking Vice President of Operations dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches.
Overview
22
22
years of professional experience
Work History
Vice President of Operations
Renewal Rehab
06.2021 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Increased company profits through performance optimization strategies and efficiency improvements.
Regional Director of Operations
Renewal Rehab
11.2018 - 06.2021
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
Director of Rehabilitation Services
Renewal Rehab
06.2017 - 11.2018
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
- Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
Senior Rehab Program Director
RehabCare
05.2011 - 06.2017
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Director of Rehabilitation
Platinum Health Care LLC
04.2011 - 05.2015
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
- Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
Director of Rehabilitation
Select Therapies
02.2002 - 04.2010
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
- Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
Education
Associate of Applied Science - Occupational Therapy
Illinois Central College
East Peoria, IL05.1996
Skills
- Process Improvements
- Profitability and Revenue Generation
- Capital Spending
- Leadership Training
Timeline
Vice President of Operations
Renewal Rehab
06.2021 - Current
Regional Director of Operations
Renewal Rehab
11.2018 - 06.2021
Director of Rehabilitation Services
Renewal Rehab
06.2017 - 11.2018
Senior Rehab Program Director
RehabCare
05.2011 - 06.2017
Director of Rehabilitation
Platinum Health Care LLC
04.2011 - 05.2015
Director of Rehabilitation
Select Therapies
02.2002 - 04.2010
Associate of Applied Science - Occupational Therapy
Illinois Central College
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