Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Thompson

Trinity,NC

Summary

Highly skilled and results-driven transportation professional with over 9 years of experience specializing in Less-Than-Truckload (LTL) freight and working knowledge of Full Truckload (FTL) operations. Adept at leveraging performance metrics to identify areas for continuous improvement and operational efficiency. An adventurous and dynamic leader with strong communication skills, focused on driving team success through effective management and fostering collaborative relationships. Optimistic and ambitious, consistently inspiring and guiding teams to surpass performance goals and deliver exceptional results.

Overview

11
11
years of professional experience

Work History

Driver Manager

Epes Transport
Greensboro, NC
08.2023 - Current
  • Monitors and maintains up-to-date status of each assigned driver, ensuring timely and accurate updates in the system.
  • Monitors and updates drivers' actual ETA (Estimated Time of Arrival) and PTA (Projected Time of Availability), ensuring consistent communication and coordination with Customer Service and Planning teams.
  • Reviewed load assignments for feasibility by evaluating key factors including mileage, driver hours of service, and appointment scheduling.
  • Oversaw vacation and time-off scheduling, aligning decisions with company policies, driver availability, and customer needs to maintain operational efficiency.
  • Coordinated onboarding for new drivers exiting orientation, conducting one-on-one counseling sessions and facilitating the exchange and review of expectation forms to ensure clear communication and alignment.
  • Provided targeted coaching to drivers using SmartDrive event data, reinforcing safety protocols and driving performance improvements.
  • Collaborated with the shop to ensure timely execution of scheduled tractor maintenance, minimizing downtime and maintaining fleet reliability.
  • Trained and coached drivers on critical performance areas such as on-time pickups/deliveries, safety standards, Hours of Service compliance, fuel efficiency, idling reduction, and company policy adherence.
  • Finalized driver payroll, verifying accuracy and compliance with company standards and regulatory requirements.

Expedited Specialist

Old Dominion Freight Line
Thomasville, North Carolina
06.2018 - 08.2023
  • Managed carrier on-time performance through detailed analysis of service-to-store metrics and implementation of targeted action plans, resulting in improved delivery reliability.
  • Worked closely with the sales team to align logistics operations with client requirements and enhance customer satisfaction.
  • Oversaw inbound and outbound shipment flow, coordinating logistics from point of origin to destination to optimize delivery efficiency.
  • Performed accurate and thorough paperwork, capturing essential shipment details such as locations, rates, freight descriptions, tracking numbers, and delivery schedules.
  • Managed multiple departmental queues involving shipment rerates, coordinator assignments, tradeshow logistics, piece count adjustments, reweigh processing, and shipping class updates.
  • Rated, booked, and routed shipments, ensuring efficient and cost-effective transportation solutions.
  • Initiated outreach to prospective clients with no prior engagement in expedited services, conducting needs assessments to explore business opportunities.
  • Monitors and enforces adherence to customs regulations, ensuring timely and compliant cross-border transportation.

Team Lead Agent

Collateral Recovery Specialist Repossession Recovery Agent
Burlington, NC
06.2014 - 06.2018
  • Performed skip tracing and online research to recover lost shipments and gather essential data for operational decision-making.
  • Managed client accounts, fostering positive relationships and addressing customer needs to support business growth.
  • Managed complaint resolution and issue handling, ensuring prompt and effective solutions to maintain customer trust and satisfaction.
  • Liaised with banking institutions to relay updates and support efficient financial processes.
  • Handled account collections, following up on outstanding payments to minimize delinquencies and support financial stability.

Education

Certificate - Phlebotomy

Bladen Community College
Burgaw, NC
01-2013

High School Diploma -

Laney Highschool
Wilmington, NC

Skills

  • AS400
  • Data Analytics
  • Routing
  • Excel
  • Supply Chain Knowledge
  • Multi Line System
  • Rating/Booking Shipment
  • MS Word

Timeline

Driver Manager

Epes Transport
08.2023 - Current

Expedited Specialist

Old Dominion Freight Line
06.2018 - 08.2023

Team Lead Agent

Collateral Recovery Specialist Repossession Recovery Agent
06.2014 - 06.2018

Certificate - Phlebotomy

Bladen Community College

High School Diploma -

Laney Highschool

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Nicole Thompson