Nicole Tirado
Seven Hills,OH
Summary
Detail-oriented professional with a degree in Software Testing and a strong foundation in communication, problem-solving, and process improvement. Proven ability to maintain accuracy and efficiency in routine tasks, with experience streamlining business processes to enhance productivity. Adept at identifying issues and developing practical solutions, with a commitment to meeting and exceeding expectations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Heat Seal LLC
05.2024 - Current
- Entered orders accurately and efficiently, ensuring timely processing and fulfillment
- Answered phones and assisted customers with pricing inquiries, part identification, and determined individual business needs
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Collaborated with warehouse team on production planning to ensure order fulfillment
- Prepared and completed bills of ladings and customs paperwork for domestic and international shipments
- Securely handled payment information to process transactions
- Provided customer support for website navigation and usage
- Troubleshooted issues with machines to provide best solutions to customers
Order Entry Specialist
Jenne Distributors
07.2016 - 02.2024
- Provided regular updates to customers regarding orders to maintain transparency and customer trust
- Managed workload of up to 100 orders per day
- Developed and implemented strategies to increase efficiency in order processing
- Examined orders to confirm accuracy, completeness and adherence to customer requirements
- Collaborated with purchasing and logistics to ensure timely order fulfillment
- Monitored EDI orders for accuracy adhering to customer requirements
- Maintained an accuracy rating of over 99%
At-Home Advisor
Apple
01.2015 - 02.2016
- Managed over 50 customer calls per day
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Broke down and evaluated user problems, personal expertise, and probing questions
Education
Associate of Applied Business - Software QA, Information Technology
Cuyahoga Community College
Cleveland, OH12.2024
Skills
- Data entry skills
- Quality assurance
- C#, Java, SQL and Postman knowledge
- Technical issues analysis
- Software Debugging
- Issue troubleshooting
- Manual testing
Additional Information
GPA: 4.0
Personal Information
Title: Associate of Applied Business: Software QA : Information Technology
Coursework
- Software Quality Assurance Techniques
- Enterprise Database Systems
Timeline
Customer Service Representative
Heat Seal LLC
05.2024 - Current
Order Entry Specialist
Jenne Distributors
07.2016 - 02.2024
At-Home Advisor
Apple
01.2015 - 02.2016
Associate of Applied Business - Software QA, Information Technology
Cuyahoga Community College
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