Nicole T. Lee
Medford,Oregon
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Responsible professional enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
The Clinic for Dermatology and Wellness
08.2023 - Current
- Answering phones professionally and greeting patients warmly, efficiently managing the check-in and check-out process.
- Schedule and manage appointment flow through EMR system, while also using our messaging system and email to communicate with patients promptly, and our referral platforms.
- Accurately collect patients' balances and co-pays. Having knowledge in insurance and coverage.
- Maintaining organized systems and patient records, ensuring accurate data entry, and strictly adhering to HIPAA guidelines to ensure patient privacy and confidentiality.
- Provided help to our surgical scheduler with calling patients to get scheduled for their pre-op and surgery, with our Dr. providing information for the patient over these. Very accurate scheduling.
- Provided help to our referral coordinator on reading referrals accurately and scheduling.
Business owner
Nicole Artistry
10.2021 - Current
- Apply makeup to clients for weddings, professional headshots, assisted commercials, and international clients.
- All licenses are up to date with the State of Oregon. For Esthetics, freelance, independent contractor, and nail technician.
- Basic computer systems knowledge.
- Scheduling experience for clients.
- Managing the relationship with ancillary businesses to expand my marketing opportunities.
- Customer-oriented focus.
Barista
Starbucks
Medford, Oregon
02.2021 - 08.2023
- Assisted customers at the counter and drive-through.
- Crafted coffee orders, as well as expanded customer service skills.
- Made personal connections with customers.
- Manage and be able to multitask at a fast pace efficiently.
Barista
Starbucks
Medford, Oregon
08.2019 - 06.2020
- Assisted customers at the counter and drive-through.
- Crafted coffee orders, as well as expanded customer service skills.
- Made personal connections with customers.
- Manage and be able to multitask at a fast pace efficiently.
Beauty Advisor
Macy's
Leawood, Kansas
10.2017 - 05.2019
- Served as Beauty Advisor at Impulse Beauty within Macy’s Department Store.
- Experience included: Providing exceptional customer service, extensive product knowledge and sales, Makeup design, and make-overs for brides, bridesmaids, homecoming/proms, senior photos, and professional photoshoots.
- Assisting in other areas based on knowledge of various makeup lines.
- Received personal recognition by being invited to participate as a makeup artist for Kansas City MODA fashion shoot. I provided makeup designs for aspiring models for professional photoshoots at the event.
- Impulse Beauty within Macy’s Department Store. The location was the most extensive service area within a four-state region.
Education
High School -
North Medford High School
Medford, ORGeneral course work
Johnson County Community College
Overland Park, Kansasnail systems and esthetics, hydrafacial, and dermaplaning
Imani Institute of Cosmetology
Skills
- Advising customers
- Knowledge of product lines
- Makeup design and development
- Client relationship management
- Sales activity enhancement
- Time management
- Organizational skills
- Planning skills
- Communication skills
- Quick learning
- EMR system knowledge
- Insurance knowledge
- Multitasking skills
References
References available upon request.
Timeline
Patient Care Coordinator
The Clinic for Dermatology and Wellness
08.2023 - Current
Business owner
Nicole Artistry
10.2021 - Current
Barista
Starbucks
02.2021 - 08.2023
Barista
Starbucks
08.2019 - 06.2020
Beauty Advisor
Macy's
10.2017 - 05.2019
High School -
North Medford High School
General course work
Johnson County Community College
nail systems and esthetics, hydrafacial, and dermaplaning
Imani Institute of Cosmetology