Nicole Toms
Harrison,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, customer service and multi-tasking abilities. Skilled in working under pressure and adapting to new situations and challenges for changing demands.
Overview
12
12
years of professional experience
Work History
Insurance Underwriter
Farmers Insurance Group
Caledonia, MI
01.2016 - Current
- Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
- Developed recommendations for policy terms and conditions based on evaluation results.
- Negotiated with customers regarding policy terms and conditions as needed.
- Maintained detailed records of underwriting decisions and processes.
- Identified opportunities to improve underwriting processes or procedures.
- Ensured compliance with all applicable laws, regulations, and guidelines related to insurance underwriting activities.
- Collaborated with other departments within the organization to ensure efficient processing of customer applications.
- Investigated discrepancies between application information provided by customers versus third-party sources.
- Resolved billing inquiries from customers in a timely manner.
State Worker
Michigan Department Of Natural Resources
Harrison , MI
05.2012 - 11.2015
- Greeted and assisted visitors with their questions or concerns regarding park activities.
- Inspected campsites and performed routine maintenance tasks to ensure they were properly maintained by campers.
- Responded quickly and appropriately to emergency situations that arose within the park.
- Answered inquiries from visitors and provided information regarding park layout and history.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Education
Bachelor of Science - Wildlife Biology
Central Michigan University
Mount Pleasant, MI03-2014
Skills
- Time Management
- Adaptability and Flexibility
- Problem-solving abilities
- Attention to Detail
- Multitasking
- Typing and 10-Key Entry
- Communication Skills
- Customer service abilities
Timeline
Insurance Underwriter
Farmers Insurance Group
01.2016 - Current
State Worker
Michigan Department Of Natural Resources
05.2012 - 11.2015
Bachelor of Science - Wildlife Biology
Central Michigan University
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