Nicole Tortorello
Orlando,FL
Summary
Driven Food and Beverage Manager with proven expertise in operational efficiency and exceptional customer service, honed at Disney. Skilled in menu development and upholding sanitation standards, I led teams to enhance service quality, achieving a significant reduction in staff turnover. My ability to multitask and train personnel has consistently elevated dining experiences.
Overview
6
6
years of professional experience
Work History
Food and Beverage Manager
Disney
Epcot
06.2022 - Current
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Server
Station 34
Mount Prospect, IL
05.2018 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Education
Bachelor of Arts - Communications
Elmhurst University
Elmhurst, IL05.2022
Skills
- Food and Beverage Operations
- Menu development
- Sanitation Standards
- Operational Efficiency
- Customer Service
Timeline
Food and Beverage Manager
Disney
06.2022 - Current
Server
Station 34
05.2018 - 05.2022
Bachelor of Arts - Communications
Elmhurst University