Nicole Trahan
Walmart
Denham Springs,LA
6
years of professional experience
Accomplished leader with expertise in inventory management and customer service at Walmart. Enhanced team performance through effective training and collaboration, driving a 12% increase in customer satisfaction. Skilled in conflict resolution and quality control, ensuring operational excellence and fostering a diverse, inclusive workplace. Proactive in addressing challenges and optimizing store operations.
Work History
Team Lead
7 Months- Monitored inventory levels, replenishment flow, and merchandise presentation for assigned departments.
- Resolved customer concerns promptly while maintaining checkout efficiency and store satisfaction.
- Directed daily store operations, aligning associate tasks with salesfloor priorities and customer needs.
- Scheduled labor coverage and reassigned associates to support changing workflow demands.
- Trained new team members on task execution, communication, and operational procedures.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Server
1 Year 4 Months- Greeted guests promptly and presented menu recommendations with knowledge of Asian fusion dishes.
- Took accurate food and beverage orders using POS system and relayed requests to kitchen staff.
- Delivered meals efficiently while verifying special instructions and dietary modifications.
- Maintained clean dining areas, reset tables, and supported smooth guest turnover.
- Checked on guests regularly to resolve concerns and ensure attentive service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Asset Protection Associate
5 Months- Monitored sales floor activity and CCTV feeds to identify suspicious behavior and prevent shrink.
- Responded to theft incidents using Walmart asset protection procedures and de-escalation techniques.
- Documented incidents, recoveries, and observations in detailed reports for follow-up investigations.
- Detained suspected shoplifters per policy and coordinated transfer to law enforcement when required.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Associate
4 Years 10 Months- Resolved basic customer concerns by coordinating with team members and supervisors.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Capstone Diplomat - Multimedia
High School Diploma
Skills
Attention to detail
Conflict resolution
Customer focus
Quality control
Workplace safety
Diversity and inclusion
Timeline
Team Lead
Walmart
03.2026 - CurrentRead More
Asset Protection Associate
Walmart
10.2025 - 03.2026Read More
Server
Lee’s Asian Fusian
08.2025 - 12.2026Read More
Associate
Walmart
12.2020 - 10.2025Read More
Southeastern Louisiana University
Capstone Diplomat from Multimedia
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Live Oak High
High School Diploma
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