Nicole Travick
Lakeland,FL
Summary
Achieved high customer satisfaction through effective problem resolution and service delivery. Cultivated a supportive workplace culture that motivated staff. Achieved successful project outcomes by leveraging strong analytical and communication skills. Contributed to team success through adaptability and commitment.Cultivated a positive work environment that supported growth and development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Aramark
Winter Haven, FL
06.2024 - Current
- Managed daily operations of food and beverage services, ensuring compliance with health and safety standards.
- Developed and implemented training programs for staff, enhancing service quality and operational efficiency.
- Streamlined inventory management processes, reducing waste and optimizing supply chain logistics.
- Led cross-functional teams to deliver exceptional customer experiences, driving satisfaction ratings upward.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
Assistant General Manager (AGM)
Wendy's
Plant City, FL
08.2019 - 10.2023
- Developing managers and crew members
- Administer corrective action as needed
- Supervise day and night shifts
- Handle daily admin functions
- Coin orders
- Handle weekly product orders
- Create Weekly store schedule
Examiner, Liability Claims Rep I & PIP Litigation Adj
Geico
Lakeland, FL
11.2014 - 07.2023
- Assisted in processing bodily injury claims and conducting thorough investigations of claims.
- Facilitated negotiations of claims with injury attorneys to achieve favorable settlements.
- Conducted thorough investigations into accident facts to determine liability disputes.
- Facilitated empathetic support and assistance for customers involved in auto accidents.
- Facilitated negotiations for claims to achieve fair resolutions.
- Provided insurance information and coordinated repair arrangements for damages.
Assistant Manager
Burger King
Lakeland, FL
12.2016 - 07.2020
- Assist in developing team members
- Supervise various shifts
- Handle daily admin functions product ordering
- Handle all customers relations
- Weekly crew schedule
Assistant Manager
Burger King
Niagara Falls, NY
06.2012 - 10.2015
- Assist in developing team members
- Supervise various shifts
- Handle daily admin functions product ordering
Customer Service Rep. / Sales Rep
Verizon Wireless
Niagara Falls, NY
10.2009 - 04.2012
- Recruit New Customers
- Meet and exceed monthly quota
- Assist customers with purchases, and billing issues
- Troubleshoot phone malfunctions
Education
Bachelor of Science - Hotel and Restaurant Planning & Control and Foodservice Management
Niagara University
Lewiston, NY05.2006
Associate in Applied Science - Business Administration
Niagara County Community College
Sanborn, NY01.2002
Skills
- Assisted teams in completing daily tasks efficiently Supported project coordination to meet deadlines
- Administered payroll processes, ensuring accurate and timely employee compensation
- Assisted teams in managing project timelines and deliverables Contributed to maintaining project documentation and communication
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Oversaw daily office operations to ensure efficiency and productivity
- Demonstrated exceptional organizational skills to streamline project workflows
- Assisted in reaching agreements through effective communication and collaboration
Certification
- ServSafe
- Driver's License
- Insurance license 620 April 2016 to April 2025
- Professional In Human Resources
- Fundamental Payroll Certification
- Certified Payroll Professional
Additional Information
- Computer Skills: PeopleSoft, Profiles, Timesaver, Marrpay, Microsoft Word, Excel, Access, and PowerPoint, LMS / ADP
- Honors/ Activities: Member, Niagara University Hospitality and Tourism Association
Timeline
Food and Beverage Manager
Aramark
06.2024 - Current
Assistant General Manager (AGM)
Wendy's
08.2019 - 10.2023
Assistant Manager
Burger King
12.2016 - 07.2020
Examiner, Liability Claims Rep I & PIP Litigation Adj
Geico
11.2014 - 07.2023
Assistant Manager
Burger King
06.2012 - 10.2015
Customer Service Rep. / Sales Rep
Verizon Wireless
10.2009 - 04.2012
Associate in Applied Science - Business Administration
Niagara County Community College
Bachelor of Science - Hotel and Restaurant Planning & Control and Foodservice Management
Niagara University