Nicole Tso
Farmington,NM
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level 304B Program Analyst position. Ready to help team achieve company goals. Professional pharmacy technician with strong background in medication management and pharmaceutical operations. Adept at ensuring accuracy, efficiency, and safety in all tasks, with focus on teamwork and achieving optimal results. Skilled in patient communication, inventory control, and regulatory compliance, with flexible approach to adapting to changing needs. Reliable and results-driven, ready to contribute effectively to any pharmacy team.
Overview
19
19
years of professional experience
Work History
Certified Pharmacy Technician
San Juan Regional - Farmington, NM, CERNER
10.2022 - Current
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
Senior Certified Pharmacy Technician
Walgreens
08.2006 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Completed The Pharmacy Technician Program -
Central New Mexico Community College
Albuquerque, NM08.2006
Skills
- Problem-Solving Skills
- Pharmacist Support
- HIPAA
- HIPAA Regulations
- Insurance Billing
- Insurance Verification
Timeline
Certified Pharmacy Technician
San Juan Regional - Farmington, NM, CERNER
10.2022 - Current
Senior Certified Pharmacy Technician
Walgreens
08.2006 - Current
Completed The Pharmacy Technician Program -
Central New Mexico Community College