Nicole Tumbiolo
Revere,MA
Summary
Seasoned operations and retail leader with 10+ years of hands-on experience in store management, restaurant operations, and high-volume hospitality environments. Proven strengths in inventory control, cash handling, staff training, scheduling, and improving operational efficiency. Reliable, customer-focused, and skilled at driving team performance and maintaining compliance with food and safety standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
House Manager
Todisco Sober Homes LLC
08.2025 - Current
- Case manager for all residents of the house. Including but not limited to: bed placement in treatment facilities, assistance with aftercare upon entry/ re-entry to the house, helping with job search, liaison between residents and operator, assure safety and relapse prevention. Perform orientation and enforce house rules and obligations. Assist operator/ Director with outreach, organize events and networking. Ensure all residents are abiding to their treatment plans, and accountable for their responsibilities within the house. Making sure doors/ alarms are in proper safety condition. Experience distributing Narcan, and CPR.
Merchandise Manager / Senior Operations Manager
Dollar Tree
10.2023 - 04.2024
- Managed daily store operations including opening/closing, inventory reconciliation, and delivery coordination. Ran sales and inventory reports to identify restocking needs and reduce shrink. Performed scheduling, cash handling, and POS transactions; supported money management and loss-prevention procedures. Trained staff on merchandising standards and POS operations.
Server
Depot Diner
07.2006 - 11.2021
- Provided table service, maintained menu knowledge, and handled cash and POS operations. Ensured sanitation and safe food handling practices.
Operations Manager
The Landing Restaurant
05.2021 - 10.2021
- Oversaw front-of-house operations, created schedules, and trained multiple employees across shifts. Managed liquor inventory and implemented controls to reduce waste and improve accountability. Designed a new bar menu and led the rollout of a staff training program. Handled cash management and daily reporting.
Server / Bartender / Key Manager / Party Coordinator
Dave & Buster’s
03.2014 - 06.2021
- Delivered high-volume customer service while training new hires and supporting team performance. Managed cash handling, POS transactions, scheduling, and conflict resolution. Coordinated events and parties, ensuring smooth execution and customer satisfaction.
Education
Cosmetology - Trade School
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North Shore Community College
Middleton, MA06.2005
High School Diploma - undefined
Gloucester High School
Gloucester, MA06.2004
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Employee scheduling
- Deescalation & conflict resolution
- Crisis intervention
- Safety management
- Staff training
Certification
- ServeSafe Food & Sanitation, ServeSafe Alcohol (2014,2017,2020)
- CPR Certification (2010)
- Cosmetology License
- Driver’s License
Core Skills Operations & Management
Store operations; opening/closing procedures; scheduling; inventory control; deliveries; POS systems; cash handling.
Leadership & People
Team training; employee retention; performance management; conflict resolution; staff scheduling.
Hospitality & Service
Food safety; bartending; serving; customer service; party/event coordination.
Timeline
House Manager
Todisco Sober Homes LLC
08.2025 - Current
Merchandise Manager / Senior Operations Manager
Dollar Tree
10.2023 - 04.2024
Operations Manager
The Landing Restaurant
05.2021 - 10.2021
Server / Bartender / Key Manager / Party Coordinator
Dave & Buster’s
03.2014 - 06.2021
Server
Depot Diner
07.2006 - 11.2021
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North Shore Community College
High School Diploma - undefined
Gloucester High School