Nicole Urbina
Baldwin Park,CA
Summary
Motivated fashion student looking to join the workforce to gain real-world experience in a professional setting. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Current Customer Service Representative dedicated to meeting customer needs and preferences and driving loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Evolution Collision Inc.
04.2024 - Current
- Responsible for answering the phone and monitoring company’s emails.
- Answer customer inquiries and provide accurate information regarding products and services.
- Manage accounts payable and receivable.
- Organize filing systems for easy access to documents.
- Write checks and prepare bank deposit slips.
Retail Sales Associate
2 Bella Boutique
04.2023 - 01.2024
- Greeted customers and engaged in conversation to assess needs.
- Cleaned and organized sales floor in accordance with company merchandising standards.
- Encouraged customers to make additional purchases and suggested relevant items.
- Maintained up-to-date knowledge of stores sales and policies.
- Drove sales through customer relationship building and suggestive selling techniques.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently.
- Tagged and steamed new merchandise for sale and updated signs.
- Responsible for opening and closing the store.
- Assisted customers to sign up for stores mailing list and create profiles.
- Processed sales, returns, exchanges, and online orders.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Education
Fashion Design
Fashion Institute of Design And Merchandising
Los Angeles, CA01.2023
Skills
- Strong Work Ethic
- Detail-oriented
- Excellent written and oral communication
- Teamwork
- Fluent English
- Proficient Computer Skills (Adobe Illustrator, Photoshop, and Microsoft)
Certification
California Food Handlers Card
Timeline
Customer Service Representative
Evolution Collision Inc.
04.2024 - Current
Retail Sales Associate
2 Bella Boutique
04.2023 - 01.2024
Fashion Design
Fashion Institute of Design And Merchandising
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