NICOLE URBINA
Baldwin Park,USA
Summary
Motivated fashion student looking to join the workforce to gain real-world experience in a professional setting. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Current Customer Service Representative dedicated to meeting customer needs, preferences, and driving loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Evolution Collision Inc.
Ontario, CA
04.2024 - Current
- Responsible for answering the phone and monitoring company's emails.
- Answer customer inquiries and provide accurate information regarding products and services.
- Manage accounts payable and receivable.
- Organize filing systems for easy access to documents.
- Write checks and prepare bank deposit slips.
Front Desk Associate
Planet Fitness
Duarte, CA
08.2025 - 01.2026
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed extensive overnight cleaning of restrooms, locker rooms, gym floors, and equipment to maintain a clean, safe, and welcoming environment
- Handled member check-ins and resolved customer issues, including account questions and membership concerns
- Assisted members with updating and fixing account issues, including billing questions and membership access problems
- Provided support with new member sign-ups and explained gym policies and procedures
- Helped members understand proper use of gym equipment to ensure safety and comfort
- Supported front desk operations by scanning and organizing documents and maintaining accurate records
- Delivered consistent customer service during overnight hours while managing multiple responsibilities independently
Retail Sales Associate
2 Bella Boutique
Arcadia, CA
04.2023 - 01.2024
- Greeted customers and engaged in conversation to assess needs.
- Cleaned and organized sales floor in accordance with company merchandising standards.
- Encouraged customers to make additional purchases and suggested relevant items.
- Maintained up-to-date knowledge of stores sales and policies.
- Drove sales through customer relationship building and suggestive selling techniques.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently.
- Tagged and steamed new merchandise for sale and updated signs.
- Responsible for opening and closing the store.
- Assisted customers to sign up for stores mailing list and create profiles.
- Processed sales, returns, exchanges, and online orders.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Education
Fashion Design -
Pasadena City College
Pasadena, CA01-2026
Skills
- Strong Work Ethic
- Excellent written and oral communication
- Fluent English
- Detail-oriented
- Teamwork
- Proficient Computer Skills (Adobe Illustrator, Photoshop, and Microsoft)
Certification
California Food Handlers Card
Timeline
Front Desk Associate
Planet Fitness
08.2025 - 01.2026
Customer Service Representative
Evolution Collision Inc.
04.2024 - Current
Retail Sales Associate
2 Bella Boutique
04.2023 - 01.2024
Fashion Design -
Pasadena City College