Nicole Utberg
Groveland,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic and adaptability. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
DMV Clerk
Livingston County Clerk
Geneseo, NY
10.2018 - Current
- Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents.
- Assisted customers with payment methods such as cash, check, credit card, or money order.
- Inspected paperwork to ensure it was properly filled out prior to processing.
- Performed data entry tasks including entering customer information into the computer system.
- Ensured compliance with federal and state laws governing motor vehicle regulations and licensing requirements.
- Assisted customers in completing forms accurately and efficiently.
- Scanned documents into electronic format as needed for archival purposes.
- Provided detailed information on fees associated with various DMV services and procedures.
Customer Service Representative and Outside Sales
Team Cheer/Girls Got Game
Geneseo, NY
07.2007 - 05.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Livonia Central High School
Livonia, NY06-2000
Skills
- Cash handling experience
- Active Learning
- Document Verification
- Appointment Scheduling
- Policy Knowledge
- Problem-Solving
- Customer Service
- Professionalism
- Teamwork and Collaboration
Timeline
DMV Clerk
Livingston County Clerk
10.2018 - Current
Customer Service Representative and Outside Sales
Team Cheer/Girls Got Game
07.2007 - 05.2015
High School Diploma -
Livonia Central High School
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