Nicole Vance
Ardmore,PA
Summary
Customer Service Representative with over 4 years of experience in telephone customer service and face-to face customer service, motivated to maintain customer satisfaction, reliable and driven with strong time management.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Einstein Medical Center Montgomery
Collegeville, PA
10.2021 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Maintained a clean and organized reception area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Assisted with scheduling follow-up appointments according to provider availability.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Answered incoming calls in a professional manner.
- Scanned documents into electronic health record system as needed.
- Answered patient questions and fielded complaints to resolve issues.
Receptionist
Manzanares management
King of Prussia, PA
06.2019 - 03.2021
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Directed and oversaw daily activities of office personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Nail Technician -
The Salon Professional Academy
Collegeville 12.2020
High School Diploma -
Upper Merion High School
King Of Prussia, PA06.2019
Some College (No Degree) -
Montgomery County Community College
Blue Bell, PASkills
- First Aid/CPR
- Work ethic
- Flexible
- Computer skills
- Collaboration
- Organizational skills
- Team building
- Leadership
- Active listening
- Appointment Scheduling
- Insurance Verification
- Customer Service
- HIPAA Compliance
Timeline
Patient Service Representative
Einstein Medical Center Montgomery
10.2021 - Current
Receptionist
Manzanares management
06.2019 - 03.2021
Nail Technician -
The Salon Professional Academy
High School Diploma -
Upper Merion High School
Some College (No Degree) -
Montgomery County Community College
Similar Profiles
Carlos BrownCarlos Brown
GI Technician at Einstein Medical Center MontgomeryGI Technician at Einstein Medical Center Montgomery
AMY GANSAMY GANS
Student Nurse at Einstein Medical Center MontgomeryStudent Nurse at Einstein Medical Center Montgomery
Christina ManleyChristina Manley
Registered Nurse at Jefferson Einstein Medical Center MontgomeryRegistered Nurse at Jefferson Einstein Medical Center Montgomery