Nicole Vance
Ardmore,PA
Summary
Customer Service Representative with over 4 years of experience in telephone customer service and face-to face customer service, motivated to maintain customer satisfaction, reliable and driven with strong time management.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Einstein Medical Center Montgomery
Collegeville, PA
10.2021 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Maintained a clean and organized reception area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Assisted with scheduling follow-up appointments according to provider availability.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Answered incoming calls in a professional manner.
- Scanned documents into electronic health record system as needed.
- Answered patient questions and fielded complaints to resolve issues.
Receptionist
Manzanares management
King of Prussia, PA
06.2019 - 03.2021
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Directed and oversaw daily activities of office personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Nail Technician -
The Salon Professional Academy
Collegeville 12.2020
High School Diploma -
Upper Merion High School
King Of Prussia, PA06.2019
Some College (No Degree) -
Montgomery County Community College
Blue Bell, PASkills
- First Aid/CPR
- Work ethic
- Flexible
- Computer skills
- Collaboration
- Organizational skills
- Team building
- Leadership
- Active listening
- Appointment Scheduling
- Insurance Verification
- Customer Service
- HIPAA Compliance
Timeline
Patient Service Representative
Einstein Medical Center Montgomery
10.2021 - Current
Receptionist
Manzanares management
06.2019 - 03.2021
Nail Technician -
The Salon Professional Academy
High School Diploma -
Upper Merion High School
Some College (No Degree) -
Montgomery County Community College
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