Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Vanous

Independence

Summary

Dynamic Housing Specialist with a proven track record at Operation Threshold, adept at navigating affordable housing resources and ensuring tenant rights compliance. Recognized for excellent communication and organizational skills, successfully facilitating housing placements and enhancing client satisfaction through effective assessments and collaboration with community organizations.

Overview

16
16
years of professional experience

Work History

Housing Specialist

Operation Threshold
01.2025 - Current
  • Assisted clients in navigating housing resources and support services.
  • Conducted assessments to identify client needs and eligibility for programs.
  • Collaborated with community organizations to facilitate housing placements.
  • Maintained accurate case documentation in housing management systems.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.

Service Manager

Dunlap Motors
10.2009 - 01.2025
  • Oversaw service department operations, ensuring high levels of customer satisfaction and efficient workflow.
  • Developed training programs for staff, enhancing team performance and service quality.
  • Implemented process improvements, reducing service turnaround time and increasing productivity.
  • Managed scheduling for service technicians, optimizing resource allocation and enhancing efficiency.
  • Resolved customer complaints effectively, maintaining positive relationships and promoting repeat business.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.

Cook

Crowbar
09.2023 - 10.2024
  • Developed and implemented new recipes to enhance menu offerings and customer satisfaction.
  • Streamlined food preparation processes, improving efficiency and reducing waste in the kitchen.
  • Collaborated with management to plan seasonal menus based on ingredient availability.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

East Buchanan
Winthrop, IA

Skills

  • Affordable Housing Knowledge
  • Affordable housing
  • Tenant rights
  • Fair housing regulations
  • Excellent communication
  • Organizational skills
  • Self motivation

Timeline

Housing Specialist

Operation Threshold
01.2025 - Current

Cook

Crowbar
09.2023 - 10.2024

Service Manager

Dunlap Motors
10.2009 - 01.2025

East Buchanan

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Nicole Vanous