Nicole Velazquez
Chicago,IL
Summary
Proven achiever with a background at Fifth Third Bank, adept in critical thinking and collaboration. Excelled in enhancing customer retention and exceeding sales targets through adaptability and strategic sales approaches. Demonstrated exceptional time management, achieving consistent monthly sales goals and fostering team success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fifth Third Bank
07.2020 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met monthly goals at 100%
Sales Associate
Target
09.2017 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets at 100% consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Finance
DePaul University
Chicago, IL11.2023
High School Diploma -
Libertyville High School
Libertyville06.2019
Skills
- Critical Thinking
- Time Management
- Adaptability
- Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balance401k matchCareer advancementPaid sick leaveFlexible work hoursPaid time offCompany CultureHealthcare benefitsTimeline
Customer Service Representative
Fifth Third Bank
07.2020 - Current
Sales Associate
Target
09.2017 - 09.2019
Bachelor of Science - Finance
DePaul University
High School Diploma -
Libertyville High School
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