Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Nicole Veloso

Kearny,NJ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant

Summit Health
08.2022 - Current
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Medical Assistant

Podiatry Center Of New Jersey
06.2020 - 08.2022
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Customer Service Desk

Seabras Food
09.2019 - 12.2020
  • Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
  • Streamlined call response times for improved efficiency and better customer experience.
  • Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
  • Assisted customers in finding suitable products, leading to increased sales and repeat business.
  • Trained new associates in company policies and procedures, ensuring consistent quality of customer care.

Education

Associate Of Business Administration - Business Management

Bergen Community College
Paramus, NJ
05.2024

Medical Assistant Certification -

Lincoln Technical Institute - Cromwell
Paramus, NJ
09.2022

Skills

  • Patient Flow Management
  • Medical Terminology Knowledge
  • Customer Service
  • Cash Management
  • Medical Billing
  • Data Entry
  • Account Management

Certification

Business Analysts & Process Management

Languages

Portuguese
Limited Working

References

  • Dr. Liu

jesse.y.md@gmail.com

  • Megan Couch, BSN RN

mcouch@summithealth.com

  • Michael Alves, Regional Manager

(201) 747-0859

Timeline

Medical Assistant

Summit Health
08.2022 - Current

Medical Assistant

Podiatry Center Of New Jersey
06.2020 - 08.2022

Customer Service Desk

Seabras Food
09.2019 - 12.2020

Associate Of Business Administration - Business Management

Bergen Community College

Medical Assistant Certification -

Lincoln Technical Institute - Cromwell

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Nicole Veloso