Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Ventura

Houston

Summary

Highly experienced customer service and sales professional with over 18 years of progressive experience in telemarketing, lead generation, office administration, and client relations. Proficient in Microsoft Office, ServiceTitan, and various CRM platforms. Known for strong communication skills, a fast learning ability, and consistent performance in high-volume environments. Seeking to join a growth-focused organization with advancement opportunities.

Overview

19
19
years of professional experience

Work History

Marketing Manager

Superior Home Performance
Houston
10.2022 - 07.2025
  • - Managed call center to generate and leads while dispatching leads for outside sales team to conduct in-home product demonstrations
  • - Oversee marketing campaigns and outreach strategies
  • - Collaborate with sales and operations teams to optimize workflow and customer experience
  • - Partnered with other home service companies to cross market and outbound through their database
  • -Managed Door 2 Door canvass team

Customer Service Representative

Mission AC & Plumbing
Houston
12.2021 - 10.2022
  • - Used ServiceTitan to schedule and dispatch leads to service technicians
  • - Handled inbound customer calls, resolving service inquiries efficiently
  • - Handled Accounts Receivable

Inside Sales / Telemarketing

Quality Water & Air
Houston
03.2007 - 12.2021
  • - Contacted potential customers to promote services for outside sales team
  • - Maintained database of client records and interactions

Sales Associate

Pet Fair
Houston
11.2006 - 03.2007
  • - Sold registered puppies and advised customers on care
  • - Maintained puppies appearance with basic grooming
  • - Handled point-of-sale and customer questions
  • - Managed stores pet food supply
  • - Worked register

Education

Registered Dental Assistant Certificate -

Everest Institute
Houston, TX
01.2010

Skills

  • Customer Service & Sales, Telemarketing & Lead Generation, Office Administration & Data Entry, Microsoft Office (Word, Excel, PowerPoint, Outlook), ServiceTitan, Internet Explorer, Communication & Leadership, Dispatching & Scheduling, 40 WPM Typing Speed, Team Collaboration, Administrative Support

Timeline

Marketing Manager

Superior Home Performance
10.2022 - 07.2025

Customer Service Representative

Mission AC & Plumbing
12.2021 - 10.2022

Inside Sales / Telemarketing

Quality Water & Air
03.2007 - 12.2021

Sales Associate

Pet Fair
11.2006 - 03.2007

Registered Dental Assistant Certificate -

Everest Institute

Similar Profiles

CREATE PROFILE
Nicole Ventura