Nicole Ventura
Houston,TX
Summary
Customer service and sales expert with 19+ years in telemarketing, lead generation, and client relations. Skilled in Microsoft Office, ServiceTitan, and CRM platforms. Recognized for strong communication and adaptability in high-volume settings. Aiming to contribute to a dynamic organization with growth potential.
Overview
19
19
years of professional experience
Work History
Marketing Manager
Superior Home Performance
Houston, TX
10.2022 - Current
- Managed call center and door-to-door canvassing team to generate leads for outside sales representatives conducting in-home product demonstrations.
- Oversaw marketing campaigns and outreach strategies to enhance brand visibility.
- Collaborated with sales and operations teams to optimize workflows and improve customer experience.
- Partnered with home service companies for cross-marketing initiatives utilizing shared databases.
- Dispatched and assigned inbound and outbound sales leads to outside sales representatives to ensure timely follow-up and territory coverage.
Customer Service Representative
Mission AC & Plumbing
Houston, TX
12.2021 - 10.2022
- Utilized ServiceTitan to efficiently schedule and dispatch leads to service technicians.
- Resolved service inquiries through effective management of inbound customer calls.
- Managed accounts receivable to ensure timely collection and reporting.
Inside Sales / Telemarketing
Quality Home Products of Texas
Houston, TX
03.2007 - 12.2021
- Promoted services to potential customers for outside sales team engagement.
- Maintained database of client records and interactions to ensure accurate tracking.
Sales Associate
Pet Fair
Houston, TX
11.2006 - 03.2007
- Sold registered puppies while providing expert advice on care and training.
- Maintained puppies' appearance through regular grooming practices.
- Handled point-of-sale transactions and addressed customer inquiries effectively.
Education
Registered Dental Assistant Certificate -
Everest Institute
Houston, TX01.2010
Skills
Customer support and sales expertise
Telemarketing and lead generation
Administrative tasks and data entry
ServiceTitan proficiency
Effective communication and leadership
Scheduling and dispatching skills
Typing speed over 40 WPM
Accomplishments
- Consistently ranked Top 10 in Inside Sales at both regional and global levels at Rain Soft based on sustained sales performance.
Timeline
Marketing Manager
Superior Home Performance
10.2022 - Current
Customer Service Representative
Mission AC & Plumbing
12.2021 - 10.2022
Inside Sales / Telemarketing
Quality Home Products of Texas
03.2007 - 12.2021
Sales Associate
Pet Fair
11.2006 - 03.2007
Registered Dental Assistant Certificate -
Everest Institute