Nicole Villagomez
The Pointe At Summit Hills
Bakersfield,CA
2
Languages
7
years of professional experience
Customer service professional with 6 years of experience delivering exceptional service, building strong customer relationships, and effectively resolving concerns in fast-paced environments.
Work History
Lead Server
3 Years 2 Months- Led and supported dining staff during meal service to enhance operational efficiency and deliver exceptional resident service.
- Train new servers on service standards, dining procedures, sanitation practices, and resident specific needs.
- Train new servers on service standards, dining procedures, sanitation practices, and resident-specific needs.
- Assisted management with shift oversight, opening and closing duties, and cleanliness standards while effectively resolving resident and staff concerns.
Sales Associate
5 Months- Processed sales transactions efficiently, ensuring accuracy and customer satisfaction.
- Assisted customers in product selection, enhancing overall shopping experience.
- Collaborated with team members to meet daily sales goals and improve service delivery.
- Maintained product displays to reflect current promotions and maintain visual appeal.
Customer Service Representative
2 Years 9 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, maintaining accurate records in the system.
- Trained new staff on customer service protocols and operational procedures.
- Developed and maintained strong relationships with customers to enhance satisfaction levels.
Education
High School Diploma
- 3.5 GPA
Skills
Attention to detail
Problem-solving
Organization and efficiency
POS system operations
Quality control
Customer service
Positive and friendly
Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Server
The Pointe At Summit Hills
05.2023 - 07.2026Read More
Sales Associate
Le Belle Rose
11.2022 - 04.2023Read More
Customer Service Representative
Lashes & Mustaches
03.2019 - 12.2021Read More
Stockdale High School
High School Diploma
Read More