Nicole Vitale
Fuquay-Varina,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and support. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Zone Customer Service Specialist
Sherwin Williams
12.2022 - Current
- Addressed customer complaints and dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as phone numbers to place orders.
- Assisted nearby locations with trademark customer service and served as an additional keyholder.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Wholesale Product Specialist
Sherwin Williams
07.2020 - 12.2022
- Continually expanded knowledge of all Sherwin Williams product lines.
- Researched product's technical specifications and accurately communicated information.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Responded to customer needs and provided assistance over phone and in person.
- Ensured that sales transactions are completed accurately and in timely manner.
Sales Associate
Sherwin Williams
01.2019 - 07.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Changed out product price tags on sales floor.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built productive trust relationships with wholesale and retail customers.
- Ensured high levels of customer satisfaction through excellent sales service.
Sales Associate
Hallmark
06.2017 - 02.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Associate of Applied Science - Architectural Technology
Wake Technical Community College
Raleigh, NC12.2021
Skills
- Customer Service
- Good Communication Skills
- Teamwork
- Critical thinking
- Time management
- Attention to detail
- Organization
- Leadership
Timeline
Zone Customer Service Specialist
Sherwin Williams
12.2022 - Current
Wholesale Product Specialist
Sherwin Williams
07.2020 - 12.2022
Sales Associate
Sherwin Williams
01.2019 - 07.2020
Sales Associate
Hallmark
06.2017 - 02.2019
Associate of Applied Science - Architectural Technology
Wake Technical Community College
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