Nicole C. Wagner

Facilitated resident and vendor interactions through in-person greetings, unit tours, client assistance, lease preparation, work order entry, ledger summaries, and high-volume communication via phone, email, and walk-ins.

• Prepared lease agreements and renewal documents for resident files.
• Coordinated move-ins and move-outs while managing apartment availability schedules to ensure seamless transitions for residents.
• Addressed diverse resident concerns, utilized Yardi for efficient management, adhered to company deadlines, and achieved quarterly bonuses.
• Oversaw multiple projects simultaneously to ensure timely completion. at once while meeting tight deadlines.
• Assisted with marketing initiatives by engaging in community outreach activities. through community outreach and follow-up calls.

• Managed daily business operations, including staff, sales, inventory, and accounting.
• Coordinated appointments and addressed customer service inquiries to enhance client satisfaction.
• Prepared detailed estimates and discussed tailored deterrent options with property owners to meet their needs.
• Executed bird deterrent services for clients in both commercial and residential settings. for commercial and residential clients.
• Installed humane deterrent systems such as netting, spikes, and wire.
• Managed service equipment, ladders, and safety gear to ensure safety and efficiency during field work.
• Held certification for commercial and residential installation of netting, strips, and other bird deterrent methods.
• Supported site inspections to locate nesting, roosting, and access points.
• Followed local laws, regulations, policies, and procedures related to business operations.

• Coordinated property operations for vacation rentals, managing cleaning and stocking to meet individual client requests.
• Managed bird deterrent services for Bird Deterrent Specialist clients and properties.
• Inspected roofs, ledges, and equipment to identify bird activity and entry points.
• Installed deterrent systems including netting, spikes, wire, and exclusion materials.

• Directed residential and commercial cleaning operations for local clients.
• Trained cleaners on company standards and safe cleaning methods.
• Scheduled service visits and coordinated daily cleaning routes.
• Cleaned private homes weekly, bi-weekly, and monthly to ensure client satisfaction and maintain cleanliness.