Summary
Overview
Work History
Education
Skills
Training
References
Timeline
Generic

Nicole Waithe

Brooklyn,NY

Summary

Compassionate Medical Assistant with expertise in supporting physicians and managing patient care and administrative tasks. Proficient in recording vital signs, preparing patients for examinations, and maintaining accurate medical records. Proven track record of enhancing patient satisfaction through effective communication and empathy. Contributed to improved clinical processes, resulting in increased patient flow and better care delivery.

Overview

20
20
years of professional experience

Work History

Medical Assistant Team Leader

Mount Sinai Hospital Obstetrics & Gynecology
Manhattan, New York
09.2023 - Current
  • Supervised daily operations of medical assistant team in obstetrics and gynecology clinic.
  • Coordinated patient scheduling and flow to enhance clinic efficiency and service delivery.
  • Trained new medical assistants on procedures, protocols, and best practices in patient care.
  • Ensured compliance with health regulations and hospital policies during patient interactions.
  • Assisted physicians with examinations, procedures, and documentation to support patient care.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Prepared treatment rooms for patient examinations.
  • Ensured that all medical records were accurately maintained and kept up-to-date according to HIPAA regulations.
  • Monitored inventory levels of supplies and equipment used by the Medical Assistants in order to maintain an adequate stock level at all times.
  • Implemented best practices for clinical processes in order to maximize efficiency while ensuring quality of care is not compromised.
  • Coordinated with physicians and other healthcare professionals to ensure patient needs were met in a timely manner.

Medical Assistant

Pure Ob/Gyn
Manhattan and Brooklyn, NY
04.2022 - 07.2023
  • Assisted physicians with minor procedures and routine exams, ensuring patient comfort.
  • Greeted and welcomed patients to create a positive first impression.
  • Triaged patients, recorded vital signs, and gathered medical histories prior to physician consultations.
  • Prepared, cleaned, restocked, and organized exam rooms to maintain efficiency.
  • Managed sterilization and storage of surgical instruments, ensuring compliance with quality control standards.
  • Performed phlebotomy and processed laboratory paperwork for collected specimens.
  • Conducted COVID testing in accordance with health guidelines.
  • Administered vaccines and medications as directed by physicians while maintaining safety protocols.

Medical Assistant

Centers Urgent Care
Brooklyn, NY
12.2021 - 04.2022
  • Welcomed and assisted patients upon arrival to ensure positive experiences.
  • Registered patients efficiently to streamline administrative processes.
  • Collected medical histories and documented vital signs accurately.
  • Administered Covid testing, including rapid, PCR, and antibody tests.
  • Maintained a clean, sanitized work environment to promote safety and health.
  • Restocked supplies and ensured cleanliness of exam rooms for optimal functionality.
  • Managed opening and closing procedures for facility operations.

Sales Associate/Asset Protection

BJs Wholesale Club
Brooklyn, NY
08.2015 - 12.2021
  • Executed cashier duties while greeting customers with professionalism.
  • Inspected visitors and employees' personal belongings for security compliance.
  • Processed incoming truck deliveries to maintain efficient operations.
  • Monitored employee entrance alarm to ensure security protocols.
  • Conducted inventory counts to verify accuracy of merchandise flow.
  • Managed paperwork for inbound and outbound shipments to streamline logistics.
  • Maintained Receiving Department to uphold operational standards.
  • Coordinated delivery schedules to optimize resource allocation.

Medical Assistant

Gramercy Gynecology
New York, NY
12.2012 - 01.2014
  • Exhibited strong clinical skills in assessing vital signs, performing lab draws, and administering medications.
  • Assisted physicians with OR procedures including hysteroscopy and minor procedures like colposcopy and IUD insertion.
  • Collected medical histories and conducted patient interviews to verify information accuracy.
  • Scheduled appointments and managed front-desk operations, including bookkeeping and call handling.
  • Addressed patient inquiries regarding treatment, maintaining communication with patients and family members.
  • Explained facility procedures to patients and visitors, ensuring a safe environment for care.
  • Managed sterilization of surgical instruments and monitored quality control of autoclave processes.
  • Utilized extensive experience in assisting with patient care across various medical conditions.

Medical Assistant

Cityscape OB/GYN
New York, NY
08.2010 - 07.2012
  • Set up trays and exam rooms for patient consultations.
  • Took medical histories and recorded vital signs accurately.
  • Called in prescriptions to pharmacies as directed.
  • Assisted physician with minor office surgeries effectively.
  • Administered vaccines and medications per physician's instructions.
  • Responded to patient concerns, directing issues to appropriate staff.
  • Maintained strict confidentiality and adhered to ethical standards.
  • Trained new staff on medical office policies and procedures.

Medical Assistant

Murray Hill OB/GYN
New York, NY
01.2007 - 08.2010
  • Conducted physical assessments, routine tests, specimen collection, and EKGs.
  • Administered injections, changed dressings, and prepared patients for diagnostic tests.
  • Managed patient registration and front desk operations to ensure efficient workflow.
  • Provided back-office support, including inventory control and team supervision.

Medical Assistant

Gabriela Olaru
New York, NY
01.2006 - 12.2006
  • Welcomed and registered patients, supporting front desk operations.
  • Assisted doctors during patient examinations to ensure smooth procedures.
  • Conducted phlebotomy with precision and care.
  • Recorded vital signs accurately and prepared exam rooms ahead of appointments.
  • Set up and cleaned exam rooms after each patient to maintain hygiene standards.
  • Efficiently answered telephones, addressing inquiries and coordinating appointments.

Medical Assistant Intern

Bronx Lebanon Hospital Center
09.2005 - 12.2005
  • Executed vital signs assessments and triaged patients efficiently.
  • Maintained infection control protocols and handled specimens appropriately.
  • Restocked medical supplies to ensure readiness for patient care.
  • Assisted nursing staff with patient care tasks to enhance workflow.

Education

Medical Assistant Program Certificate -

Stanford Brown Institute
New York, NY
12.2005

Skills

  • Medical office management
  • Customer service excellence
  • Patient care and vitals
  • Billing and coding expertise
  • Blood draws and injections
  • Office procedures and systems
  • Ancillary testing coordination
  • Data entry and maintenance
  • Patient education strategies
  • Scheduling and calendaring
  • HIPAA compliance knowledge
  • Verbal and written communication

Training

  • CPR Certified
  • Phlebotomy Certified
  • EKG Certified
  • AAAASF Qualifications
  • Microsoft Word
  • SRS
  • Centricity
  • Cure MD
  • EclinicalWorks
  • Genpath/Nextgen office

References

References available upon request.

Timeline

Medical Assistant Team Leader

Mount Sinai Hospital Obstetrics & Gynecology
09.2023 - Current

Medical Assistant

Pure Ob/Gyn
04.2022 - 07.2023

Medical Assistant

Centers Urgent Care
12.2021 - 04.2022

Sales Associate/Asset Protection

BJs Wholesale Club
08.2015 - 12.2021

Medical Assistant

Gramercy Gynecology
12.2012 - 01.2014

Medical Assistant

Cityscape OB/GYN
08.2010 - 07.2012

Medical Assistant

Murray Hill OB/GYN
01.2007 - 08.2010

Medical Assistant

Gabriela Olaru
01.2006 - 12.2006

Medical Assistant Intern

Bronx Lebanon Hospital Center
09.2005 - 12.2005

Medical Assistant Program Certificate -

Stanford Brown Institute

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