Nicole Duran
Sunnyvale,TX
Summary
Strategic, results-driven professional with demonstrated success in optimizing workflows and increasing productivity, strong customer service background with the ability to communicate proficiently. Proven ability to work in fast-paced environments while improving efficiency, and overall operational performance.
Overview
15
15
years of professional experience
Work History
Customer Service Liaison
Copeland LP, HVACR Americas
06.2025 - Current
- Managed expedited customer requirements and partnered with Planning and Logistics to ensure on-time deliveries, supporting over $1 million in monthly sales.
- Coordinated the resolution of problems between customers and departments within the organization.
- Collaborated with cross-functional teams to ensure customer satisfaction goals were met.
Materials Analyst
Copeland LP, HVACR Americas
09.2024 - Current
- Led Material Requirements Planning (MRP) activities to ensure timely material availability, collaborating cross-functionally to resolve process inefficiencies, optimize inventory flow improving scores by 15%, and support uninterrupted production operations.
- Streamlined supplier communication and expedited material deliveries, significantly reducing lead times and ensuring product availability to support more than $50 million in annual sales.
- Oversaw end-to-end operations, driving efficiency through process improvements and strengthening vendor relationships through strategic negotiations that enhanced service, cost effectiveness, and operational performance.
- Developed and managed daily production schedules, improving forecast accuracy and enhancing cross-functional visibility across the organization.
Senior Operations Manager
Sparrow / DXL Contractors LLC
02.2019 - 08.2024
- Managed renovation and unit turn projects supporting $400,000 in revenue, from planning through completion, overseeing inspections, cost estimates, vendor procurement, progress tracking, punch lists, and quality control while negotiating vendor contracts to optimize material and service costs.
- Analyzed data to develop production schedules that aligned with demand fluctuations.
- Established and maintained strong client, vendor, and supplier relationships to expand business opportunities and ensure the timely delivery of production materials.
General Manager
A&E Towing LLC
10.2011 - 01.2019
- Administered key business functions, including dispatch, accounting, HR, payroll, benefits, staffing, insurance claims, litigation management, and public vehicle auctions, ensuring smooth day-to-day operations and regulatory compliance.Oversaw dispatch, accounting, HR processes (payroll and benefits administration), staffing, insurance claims, litigation, and public vehicle sales/auctioning to enhance operational efficiency.
- Ensured compliance with all applicable laws, regulations, and policies, maintaining adherence to TDLR standards.
Skills
- Customer relationship management
- Process implementation
- Production scheduling
- Vendor management
- Inventory management
- MRP management
- Quality control
- Data analysis
- Oracle ERP
- Project management
- Operations management
- QuickBooks
- Lean Daily Management
- Kaizen
Leadership
Experienced manager who excels in fast-paced environments, balancing customer satisfaction, operational efficiency, and team development to deliver consistent, high-quality results. Proven track record of driving performance, streamlining processes, and building collaborative, high-performing teams focused on achieving organizational goals and exceeding customer expectations. Recognized for strong leadership, adaptability, and a commitment to continuous improvement.
Timeline
Customer Service Liaison
Copeland LP, HVACR Americas
06.2025 - Current
Materials Analyst
Copeland LP, HVACR Americas
09.2024 - Current
Senior Operations Manager
Sparrow / DXL Contractors LLC
02.2019 - 08.2024
General Manager
A&E Towing LLC
10.2011 - 01.2019