Rae Beltran
Parkton,MD
Summary
Experienced Patient Care Coordinator and Customer Service Liaison with 14+ years guiding patients and customers through complex processes. Known for clear communication, conflict resolution, scheduling accuracy, and compassionate service that improves satisfaction and continuity of care.
Overview
16
16
years of professional experience
Work History
Customer Service Liaison
ScriptSourcing, LLC
Baltimore, Maryland
11.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Directed urgent requests to appropriate Scriptsourcing departments for timely resolution. to appropriate Scriptsourcing departments.
- Directed urgent requests to appropriate Scriptsourcing departments for timely resolution.
- Coordinated problem resolution between customers and departments to ensure effective communication and satisfaction.
- Explained prescription processing steps in clear language to customers.
- Supported customer inquiries for Scriptsourcing prescription support services.
- Followed up with callers until case details were complete.
- Collaborated with cross-functional teams to ensure customer satisfaction goals were met.
- Developed strategies that enhanced customer service processes and responsiveness.
Patient Care Coordinator
The Plastic Surgery Center of Maryland
Lutherville, Maryland
11.2010 - 10.2022
- Coordinated communication between patients and clinical staff, enhancing understanding of procedures.
- Responded to patient questions in timely manner to build trust and satisfaction.
- Managed patient calls, messages, and follow-up communication, fostering continuity of care.
- Facilitated appointment bookings and schedule adjustments, ensuring seamless patient visits.
- Supported patient consultations and surgical scheduling at Plastic Surgery Center of Maryland.
- Set up follow-up visits to track patient progress and recovery.
- Collected patient histories and updated medical charts in charting systems.
- Reviewed preoperative instructions and postoperative care plans with patients.
- Arranged procedures with surgeons, anesthesia teams, and clinical staff.
- Communicated with patients, doctors, and staff to review medical charts and support strong collaboration.
- Maintained regulatory compliance and professional patient service standards.
Education
Some College (No Degree) - Health Care Management
Towson University
Baltimore, MDSkills
- Prescription processing
- Scheduling software
- Charting systems
- Case tracking
- Patient coordination
- Care coordination
- Procedure scheduling
- Inbound communication
- Customer relationship management
- Complaint handling
- Conflict resolution
- Patient relations
Affiliations
- Volunteer, Guiding Eyes for The Blind
- Volunteer, Lost Animal Rescue Group
Timeline
Customer Service Liaison
ScriptSourcing, LLC
11.2022 - Current
Patient Care Coordinator
The Plastic Surgery Center of Maryland
11.2010 - 10.2022
Some College (No Degree) - Health Care Management
Towson University