Nicole Walton
Milwaukee
Summary
Results-driven professional with a strong focus on customer service, team leadership, and operational efficiency. Proven ability to enhance customer experiences and optimize workflows, contributing to significant business growth.
Proactive leader with a track record in staff training and inventory management. Known for resolving customer issues effectively and enhancing service delivery, ready to support organizational growth and operational improvements.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Goddess and the Baker
Brookfield, WI
10.2023 - 05.2026
- Assisted in daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored team members on customer service standards and operational procedures.
- Implemented inventory management practices to maintain optimal stock levels and reduce waste.
- Coordinated scheduling and staffing to ensure adequate coverage during peak hours.
- Enhanced customer experience by resolving issues promptly and effectively addressing feedback.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
General Manager
Einstiens Bagels
Brookfield, WI
11.2021 - 10.2023
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Streamlined inventory management processes to reduce waste and improve cost controls.
- Analyzed sales data to identify trends, adjusting strategies to optimize revenue growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant Manager
Bruegger's Bagels
Wauwatosa, WI
11.2018 - 11.2021
- Conducted regular training sessions to improve team performance and service consistency.
- Analyzed sales data to identify trends, informing promotional strategies and inventory decisions.
- Collaborated with management on process improvements to increase operational efficiency and reduce costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
General Manager
Burger King
Milwaukee, WI
05.2017 - 11.2018
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
General Manager
Bruegger's Bagels
Wauwatosa, WI
08.2008 - 12.2017
- Led recruitment efforts, building a strong team focused on delivering exceptional customer experiences.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Enhanced operational workflows by introducing new tools and technologies for better productivity.
- Collaborated with marketing teams to create promotional campaigns that increased foot traffic and sales growth.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Education
Associate - Business Management
Milwaukee College of Business
Milwaukee, WI06-1993
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Staff supervision
Certification
I have my servsafe certification
Timeline
Assistant Manager
Goddess and the Baker
10.2023 - 05.2026
General Manager
Einstiens Bagels
11.2021 - 10.2023
Assistant Manager
Bruegger's Bagels
11.2018 - 11.2021
General Manager
Burger King
05.2017 - 11.2018
General Manager
Bruegger's Bagels
08.2008 - 12.2017
Associate - Business Management
Milwaukee College of Business