Nicole Welcome
Winston-Salem,NC
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
5
years of professional experience
Work History
Lead Associate
Dollar General Store
11.2023 - 04.2024
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Supported office business development and customer service.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Front Office Manager
Green Planet Insulation
07.2019 - 07.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Education
No Degree - Construction
Florida Atlantic University
Boca Raton, FL02.2001
Associate of Arts - Graphic Design
Broward Community College
Ft. Lauderdale, Fl03.1999
High School Diploma -
South Pasadena Senior High School
South Pasadena, CA04.1990
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Scheduling and calendar management
- Team Management
- Oral and writing communication
- Data Entry
- Decision-making capabilities
- Documentation and control
- Database Management
- Administrative Support
- Computer Skills
- Task Delegation
- Process Improvement
- Excel spreadsheets
- Mail handling
- Multi-line phone proficiency
- Proofreading
- Supply Restocking
- Professional and mature
- Administrative background
- Mail Management
Timeline
Lead Associate
Dollar General Store
11.2023 - 04.2024
Front Office Manager
Green Planet Insulation
07.2019 - 07.2023
No Degree - Construction
Florida Atlantic University
Associate of Arts - Graphic Design
Broward Community College
High School Diploma -
South Pasadena Senior High School
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