Nicole Welsh
Shamong
Summary
Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources. Reliable and enthusiastic offering 8 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for office staff.
Overview
27
27
years of professional experience
Work History
Office Assistant
Virtua Health
Martlon
12.2015 - Current
- Responsible for scheduling patient appointments and registering patients, including updating and verifying all system demographics and insurance information
- Performs billing functions such as entering charges and payments, collecting co-pays, reconciling batches and preparing deposits
- Interacts with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Answers and manages incoming and outgoing calls while recording accurate messages for distribution to office staff
- Greets incoming visitors and customers professionally and provides friendly, knowledgeable assistance
- Provides clerical support to company employees by copying, faxing and filing documents
Office Assistant
Digestive Health Physicians
Sicklerville
02.2011 - 12.2015
- Scheduled, rescheduled and handled cancelled appointments for patients
- Called and faxed pharmacies to submit prescriptions and refills
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Collected and documented patient medical information such as blood pressure and weight
- Scheduled procedures for multiple providers and booked operating rooms
Travel Agent
Fantasy Travel
Berlin
06.1999 - 06.2003
- Maintained operational proficieny in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Discussed benefits of and information regarding travel insurance with clients and obtained best rates, which increased repeat business
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
Education
Some College (No Degree) - Travel And Tourism
Atlantic Cape Community College
Mays Landing, NJHigh School Diploma -
Cardinal Dougherty High School
Philadelphia, PASkills
- Administrative Support
- Customer service-oriented
- Scheduling
- Employee training and development
- Multi-line phone proficiency
- Excellent communication skills
- Data entry
- Industry software applications
Timeline
Office Assistant
Virtua Health
12.2015 - Current
Office Assistant
Digestive Health Physicians
02.2011 - 12.2015
Travel Agent
Fantasy Travel
06.1999 - 06.2003
Some College (No Degree) - Travel And Tourism
Atlantic Cape Community College
High School Diploma -
Cardinal Dougherty High School