Nicole Weyand
Abilene
Summary
Results-oriented Customer Service Representative skilled in customer relationship management and discrepancy resolution. Enhances customer engagement while ensuring compliance with industry regulations. Establishes rapport with clients and collaborates effectively within teams to drive customer satisfaction and support company success.
Overview
6
6
years of professional experience
Work History
CSR/Vault Teller
The Bank of Tescott
Salina
08.2024 - 01.2026
- Cultivated customer relationships through personalized assistance, enhancing customer satisfaction and loyalty.
- Processed deposits and payments, managing billing arrangements to ensure accurate financial transactions.
- Ensured compliance with bank policies and regulations consistently.
- Mitigated key account losses by researching discrepancies and resolving issues, safeguarding revenue streams.
Assistant Manager
Menards
Salina
03.2024 - 08.2024
- Coordinated daily store operations and employee scheduling to enhance overall efficiency.
- Delivered exceptional customer service by resolving inquiries and complaints effectively.
- Trained new team members on store policies and procedures, ensuring compliance and smooth integration into team.
- Maintained cleanliness and organization of store to enhance overall customer experience.
- Utilized point-of-sale systems for accurate transaction processing and cash handling.
- Contributed to team meetings focused on achieving sales goals and discussing operational enhancements.
Lead Front Desk Receptionist
SRHC
Salina
09.2019 - 03.2024
- Oversaw front desk staff and trained team members to improve service quality and patient satisfaction.
- Managed daily front desk operations, ensuring efficient patient check-in procedures.
- Coordinated appointment scheduling and maintained accurate patient records to support seamless patient flow.
- Greeted patients warmly and addressed inquiries with professionalism.
- Trained new hires on receptionist responsibilities, including phone management and visitor greeting.
- Maintained an organized front desk by managing paperwork and incoming calls effectively.
- Resolved customer issues promptly, enhancing overall patient experience and fostering trust.
- Scheduled meetings and events according to organizational requirements.
Education
Associate of Applied Science - Business Management And Leadership
Barton Community College
Online05-2015
High School Diploma -
Bennington High School
Bennington, KS05-2006
Some College (No Degree) - Medical Coding
Barton Community College
OnlineSkills
- Transaction processing
- Point-of-sale operation
- Compliance adherence
- Customer relationship management
- Customer service management
- Discrepancy resolution
- Banking operations support
- Patient record maintenance
- Client appointment management
- Microsoft Excel
- Employee training
- Team collaboration
- Problem solving
- Multitask management
- Money handling
- Office administration
- Verbal and written communication
- Customer engagement
- Medical terminology
- Office administration
Timeline
CSR/Vault Teller
The Bank of Tescott
08.2024 - 01.2026
Assistant Manager
Menards
03.2024 - 08.2024
Lead Front Desk Receptionist
SRHC
09.2019 - 03.2024
Associate of Applied Science - Business Management And Leadership
Barton Community College
High School Diploma -
Bennington High School
Some College (No Degree) - Medical Coding
Barton Community College