Nicole White
Insurance Professional
1547 33rd St, Des Moines, IA,IA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Money Service Rep I
Nationwide Insurance Company
03.2017 - Current
- Responsible for processing claims payment for a variety of claim types.
- Using Automated Work Distributor (AWD) to process tickets and to reassign tickets to other business units.
- Applying payments to Collect One CDS software.
- Applying payments in claims system Guidewire Claim Center.
- Reapplying and correcting payments to claims listed on claims error report.
Food Service Associate
UnityPoint Health - Des Moines
11.2012 - 07.2020
- Working on trayline as expeditor. Responsible for insuring items printed on meal ticket match what's on food tray.
- Answering calls from diet office about replacing missing tray items, cancelling meal trays, and sending requested items to patients.
- Prepping food for next day production, ie, washing and cutting fruit, filling up empty cold food table items.
- Responsible for maintaining order and cleanliness of work area to adhere to health code rules and regulations.
- Breaking down dirty tray carts, clearing dirty trays on dirty tray line, and running trays through dishwasher.
- Delivering trays to food service host on patient floors.
Member Care Representative II
Nationwide Insurance Company
Des Moines`, IA
10.2014 - 03.2017
- Responsible for handling inbound calls of moderate complexity regarding insurance policies from policyholders, agents, third parties, and business partners.
- Creates exceptional customer experience while contributing to individual and team goals.
- Getting underwriting approval for policy changes and improvements.
- Performing policy reviews with insureds to discover potential money saving opportunities.
- Speaking with underwriting for approval or disapproval of policy reinstatements.
PSE Clerk
Unites States Postal Service
Des Moines, Iowa
05.2014 - 06.2014
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Demonstrated adaptability when rotating between various tasks such as window clerk duties, bulk mail processing, or collection route coverage as needed.
- Loaded and unloaded shipping containers.
Food Service Clerk
The Des Moines Public School
09.2008 - 11.2012
- Responsible for putting children through food line.
- Operating cash register,processing cash, check, credit card transaction, and student lunches.
- Calling parents/guardian's about payment on outstanding lunch loans.
- Enforcing staff performance and service standards to deliver consistent and positive customer experiences.
- Responsible for storing perishable food items in freezer or refrigerator to protect from spoilage.
- Checking and recording refrigerator and freezer temperatures daily to verify proper working conditions.
- Maximizing food quality by closely monitoring shipments, preparation and food handling by team members.
- Filling out end of day paperwork.
- Monitored inventory and promptly reported food items requiring reorder.
Education
Technical Diploma - Medical Billing And Coding
Des Moines Area Community College
Ankeny, IA08.2024
High School Diploma -
North High School
Des Moines, IA 05.2001 -
Timeline
Money Service Rep I
Nationwide Insurance Company
03.2017 - Current
Member Care Representative II
Nationwide Insurance Company
10.2014 - 03.2017
PSE Clerk
Unites States Postal Service
05.2014 - 06.2014
Food Service Associate
UnityPoint Health - Des Moines
11.2012 - 07.2020
Food Service Clerk
The Des Moines Public School
09.2008 - 11.2012
High School Diploma -
North High School
05.2001 -
Technical Diploma - Medical Billing And Coding
Des Moines Area Community College
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