Nicole White
Matteson,IL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
27
27
years of professional experience
Work History
Sales Associate
Jcpenney
2022.09 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Delivery Driver
CSI News Agency
2000.10 - Current
- I was held responsible for sorting papers for delivery and distributing news papers on established routes
- Complete delivery forms, and collect charges.
Telemarketer
Market USA
2000.08 - 2001.02
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Tempory bus attendant
First Student
2000.03 - 2000.11
- Assist in safely transporting students to and from designated locations.
Telemarketer
Signature Group
1999.02 - 2000.07
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Completed daily and weekly sales reporting using assigned tools.
Administrative assistant
Chicago State University
1997.06 - 1998.11
- I oversaw and managed all office procedures and other tasks as assigned by the Executive director.
Education
Some College Courses -
Olive Harvey College
Chicago, IL01.1999
Diploma -
George Henry Corliss High school
Chicago, IL01.1997
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Money Handling
- Cash Register Operation
- Cash Handling Accuracy
- Professional Demeanor
- Conflict Resolution
- Ability to Lift 40 pounds
Qualifications Summary
I am a highly motivated, eager individual with extremely high standards and confident in making independent decisions. I have over ten years of professional experience with public interaction. I have proven success in learning and comprehending new system methods.
Timeline
Sales Associate
Jcpenney
2022.09 - Current
Delivery Driver
CSI News Agency
2000.10 - Current
Telemarketer
Market USA
2000.08 - 2001.02
Tempory bus attendant
First Student
2000.03 - 2000.11
Telemarketer
Signature Group
1999.02 - 2000.07
Administrative assistant
Chicago State University
1997.06 - 1998.11
Some College Courses -
Olive Harvey College
Diploma -
George Henry Corliss High school