Adept at management, medical billing, state programs and fostering customer relationships, significantly enhanced service delivery and operational efficiency at Electronic Data Systems (EDS). Expertise in staff training and development, coupled with a knack for problem-solving, propelled team performance and customer satisfaction, marking a notable achievement in streamlining processes and improving engagement, with a multitude of hours in volunteering for schools, sports and non profit organizations.
Work History
Manager
Janesville Payless
06.2023 - Current
Fish and Game representative operation and processing of hunting and fishing licenses.
California Lottery representative checking, processing and selling lottery tickets.
Maintained professional, organized, and safe environment for employees and patrons.
Financial management paying and record keeping of payroll, invoices and bills.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Accomplished multiple tasks within established timeframes.
Developed and maintained relationships with customers and suppliers through account development.
Provided excellent customer service thru POS and vendor systems to around 300 customers and multiple vendors in a day.
Medical Provider Relations Organizations Trainer
Electronic Dats Systems EDS
12.2002 - 10.2006
Develop, design and deliver training on multiple California state programs, medical billing, software and company policies.
Managed and oversaw at least 60 employees with an average of 30% turnover annually.
Created and launched the first HIPAA call center for DHS.
Monitor calls and assist representatives with escalated billing issues.
Facilitate internal and customer meetings.
Performance management.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Collaborated with subject matter experts to create accurate training content.
Enhanced trainee engagement through interactive workshops and hands-on activities.
Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Improved learning outcomes with application of adult learning principles in all training programs.
Facilitated team-building exercises to foster collaboration between department members.
Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Implemented gamification techniques in training sessions, boosting learner engagement and participation.
Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
Led cross-functional team to update training curricula, keeping pace with industry changes.
Medical Billing Specialist Operator
Electronic Data Systems, EDS
06.2001 - 12.2002
Medical billing specialist call center operator to the medical provider and recipient community of the California state programs such as Medi-Cal.
Communicated with providers to resolve denied claims.
Communicated effectively and extensively with other departments to resolve claims issues.
Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
Precisely completed appropriate paperwork, documentation and system entry.
Precisely evaluated and verified benefits and eligibility.
Provided exceptional customer service to both patients and providers, resolving inquiries quickly and professionally.
Liaised between patients, providers, and other billing offices.
Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
Continuously updated knowledge of industry regulations and compliance requirements, ensuring adherence to all applicable standards.
Used data entry skills to accurately document and input statements.
Audited and corrected billing and posting documents for accuracy.
Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
Prepared reports and technical documentation of day-to-day production processes.
Examined incoming materials and compared to documentation for accuracy and quality.
Oversaw and maintained the receptionist desk.
Researched CPT and ICD-9 coding discrepancies for compliance and claim accuracy.
Retail Sales Associate Cashier
Rite Aid
07.1997 - 06.2001
Photo technician operating and maintaining photo lab equipment.
Western Union aggent assisting customers and operating system to complete money transfers.
Ticket master aggent assisting customers and operating system on ticket sales.
Postal services assisting customers for payments and collect, weigh and process mail using the US Postal Service equipment and systems.
Helped customers complete purchases, locate items, and join reward programs.
Handled high volume transactions during peak periods without compromising service quality or accuracy.
Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
Performed end of shift cashout operations according to store policies, maintaining accurate counts and receipt records.
