Nicole Wierzbowski

• Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.
• Promoted collaboration between cross-functional teams to improve communication and workflow efficiency.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
• Coordinated IT operations activities to deliver smooth flow of daily business needs managing over 200 servers.
• Championed employee training and development initiatives focused on enhancing technical and personal skills to boost confidence and morale creating and running 2 separate IT focused groups.
• Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.

• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
• Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
• Liaised with other departments to minimize network interruptions and possible downtimes.
• Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
• Developed project plans identifying key issues, approaches and performance metrics.

• Coordinated and planned launch of Enterprise Pricing and Analytics Software Platform for a Fortune 10 Automotive Company
• Managed cross-functional teams communications globally to ensure efficiency and collaboration
• Assisted with syncing management systems to provide traceability for technical requirements, documentation, user scenarios and acceptance
• Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
• Spearheaded process improvement initiatives that resulted in significant time savings and reductions in errors across multiple projects.

Fortune 50 Retail Consumables Manufacturer
• Supporting decision sciences and analytics division with set up for email marketing campaigns
• Managed deliverables by creating tracking document for internal team
Specialized Market Data Security Service Provider
• Assumed Marketing Director role and increased website traffic
• Provided content management and client services
• Developed and tracked creative assets:
DIGITAL: website, blog, email marketing, SEM, SEO, mobile
PRINT: brochures, flyers, signage, event collateral

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members for enhanced collaboration and successful project completion.

• Collaborated with external partners such as vendors or consultants as needed to execute projects efficiently within specified timelines successfully.
• Mentored junior staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Facilitate research marketing individual and focus groups sessions.
• Led new hire training and development
• Improved interview processes by developing targeted questions and establishing rapport with participants.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.

• Optimized team performance through effective leadership, training, and motivation of field marketing representatives.
• Managed and scheduled Brand Ambassador staff of 20 or more.
• Interviewed and scouted new hires.
• Enhanced brand visibility by executing strategic field marketing campaigns in targeted regions.