Nicole Wiesemann
Fraser
Summary
Nikki, a passionate individual from Detroit, has established herself as a dedicated dog owner to her beloved coonhound, Josie. Inspired by her relationship with a Swedish hockey player, Nikki's journey worldwide has flourished for nearly a decade. Alongside her personal pursuits, she possesses a natural affinity for children and is pursuing her dream of becoming an elementary school teacher. With a love for cinema and literature, Nikki embodies the unique combination of an extroverted introvert who finds joy in going out and staying home.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Detroit Provisioning Company
08.2019 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Server
Texas Roadhouse
06.2020 - 01.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Texas Roadhouse
01.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Texas Roadhouse
11.2022 - 03.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served food and beverages promptly with focused attention to customer needs.
Server
Texas Roadhouse
03.2023 - 09.2024
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Texas Roadhouse
10.2024 - 12.2024
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
Bachelor of Arts - Elementary Education
Western Governors University
03-2026
Some Credits -
Macomb Community College
01.2019
GED -
Fraser High School
01.2015
Skills
- Strong work ethic
- Cash handling
- Excellent customer service
- Cleanliness standards
- Attention to detail
- Problem-solving skills
- Service prioritization
- Team collaboration
Personal Information
Date of Birth: 10/01/1997
Preferred Name
Nikki
Timeline
Server
Texas Roadhouse
10.2024 - 12.2024
Server
Texas Roadhouse
03.2023 - 09.2024
Server
Texas Roadhouse
11.2022 - 03.2023
Server
Texas Roadhouse
01.2022 - 11.2022
Server
Texas Roadhouse
06.2020 - 01.2022
Front Desk Receptionist
Detroit Provisioning Company
08.2019 - 12.2019
Some Credits -
Macomb Community College
GED -
Fraser High School
Bachelor of Arts - Elementary Education
Western Governors University
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