Nicole Williams
Los Angeles,CA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
11
11
years of professional experience
Work History
Bartender
Alta Adams
05.2023 - 06.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Lead Bartender
The Gathering Spot
06.2022 - 06.2024
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
Bartender
National Bartenders
06.2021 - 05.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Department Manager
Urban Outfitters, Inc.
07.2013 - 06.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
Education
Bartending
National Bartenders
Los Angeles, CA05.2021
Bachelor of Science - Human Development And Family Studies
University of Nevada - Reno
Reynard, NV06.2012
Skills
- Suggestive Selling
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
- Classic Cocktails
- Identification Verification
- Excellent Judgment
- Handling Difficult Customers
- ABC Regulations
- Creative Mixology
- Inventory and Supply Management
- POS Software
- Product and Service Sales
- Policy and Procedure Adherence
Timeline
Bartender
Alta Adams
05.2023 - 06.2024
Lead Bartender
The Gathering Spot
06.2022 - 06.2024
Bartender
National Bartenders
06.2021 - 05.2023
Department Manager
Urban Outfitters, Inc.
07.2013 - 06.2022
Bartending
National Bartenders
Bachelor of Science - Human Development And Family Studies
University of Nevada - Reno
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