Nicole Williams
Penn Mutual Life Insurance
Dallas,TX
8
years of professional experience
Dedicated customer service representative with expertise in active listening and critical thinking. Proven ability to handle sensitive information and support clients effectively.
Work History
Customer Service Representative
1 Year 3 Months- Provided exceptional customer support through phone and email communication.
- Processed beneficiary claims with accuracy and attention to compliance requirements
- Discussed and explained life insurance products including Term, Whole Life, Universal, and Variable policies
- Handled sensitive financial and personal information with strict confidentiality
- Collaborated with internal departments to ensure smooth claims and policy servicing processes
- Managed over 100 calls per day
Caregiver, Special Needs
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Developed individualized care plans based on specific needs and preferences of clients.
- Assisted with medication administration following established care plans and safety guidelines
- Observed and reported changes in client condition to appropriate care personnel
- Assisted clients with safe mobility and transfers, including bed-to-restroom transitions
- Provided emotional support, fostering trust and open communication with clients and families.
Customer Service Representative
3 Years- Supported sales by assisting customers with informed product recommendations
- Contributed to a positive shopping experience through attentiveness and problem resolution
- Oversaw daily upkeep and presentation of the Bedding & Bath department, ensuring compliance with company merchandising standards
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Operated independently in the absence of management, maintaining organization, workflow, and customer satisfaction
Education
Bachelor of Science - Business Adminstration
- Coursework in business operations, management principles, and organizational communication
- Gaining practical experience in data organization, documentation, and process improvement
- Strengthening analytical thinking, time management, and professional writing skills
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Payment processing
Timeline
Customer Service Representative
Penn Mutual Life Insurance
10.2022 - 01.2024Read More
Caregiver, Special Needs
Cambridge Caregivers
10.2022 - 10.2022Read More
Customer Service Representative
Walmart
10.2015 - 10.2018Read More
Univeristy of Phoenix
Bachelor of Science from Business Adminstration
Read More