Nicole Wilson
McKinleyville,USA
Summary
I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clerk
Redwood Community Pharmacy
McKinleyville, CA
08.2023 - 02.2026
- Trained new clerks on pharmacy operations and customer service best practices.
- Implemented streamlined workflows to enhance prescription processing speed and accuracy.
- Monitored expiration dates of medications, ensuring timely removal of outdated products from shelves.
- Developed standard operating procedures for daily tasks to improve team efficiency and consistency.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Shift Leader
Walgreens
Eureka, CA
08.2022 - 09.2023
- Trained and mentored team members on customer service best practices and operational procedures.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Pharmacy
Shift Leader
Walgreens
Fresno, CA
02.2019 - 08.2022
- Provided support in pharmacy tasks
- Facilitated customer interactions effectively
- Managed cash handling processes
- Exhibited strong leadership qualities
- Cash Handling
- Pharmacy
- Completing tasks
- Contributed positively as a team member
- Adapted quickly to new tasks
Sales Associate/Area Supervisor
Fresno, CA
08.2016 - 12.2018
- Area Supervisor
- Relief Supervisor
- Cash Handling
- Customer Service
- Markdown Lead
Office Administrator
Therapist Patricia Prater
Clovis, CA
01.2015 - 06.2017
- Processed medical billing tasks
- Assisted customers with inquiries
- Performed receptionist duties
- Maintained insurance information accuracy.
Team Member/Lead
Fosters Freeze
Clovis, CA
09.2015 - 06.2016
- Led a team of employees to achieve project goals
- Executed cash handling procedures for accurate financial reporting
- Addressed customer inquiries to ensure a positive experience
- Prepared food items according to safety standards
Shift Supervisor
Jack in the Box
Fresno, CA
06.2010 - 01.2011
- Cash Handling
- Food Prep
- Supervisor
Cashier
Foods Co
08.2004 - 01.2006
- Cash Handling
- Customer Service
- Stocking Merchandise
Shift Supervisor
Jack in the Box
Fresno, CA
08.2002 - 08.2004
- Cash handling
- Food Prep
- Supervisor
Education
High school or equivalent -
Skills
- Customer service (10 years)
- Billing
- Medical billing
- Typing
- 40 wpm
- CSR
- Customer Care
- Shift Management (10 years)
- Food Preparation
- Food Handling
- Pharmacy (1 year)
Certification
Food Handler Certification
Additional Information
- SKILLS & QUALIFICATIONS:
- Cahier
- Supervisory Skills
- Office Administration
- Medical Billing
- Food Prep
- Customer Service
- Microsoft Word
- Microsoft Excel
- Typing 40 WPM
Timeline
Clerk
Redwood Community Pharmacy
08.2023 - 02.2026
Shift Leader
Walgreens
08.2022 - 09.2023
Shift Leader
Walgreens
02.2019 - 08.2022
Sales Associate/Area Supervisor
08.2016 - 12.2018
Team Member/Lead
Fosters Freeze
09.2015 - 06.2016
Office Administrator
Therapist Patricia Prater
01.2015 - 06.2017
Shift Supervisor
Jack in the Box
06.2010 - 01.2011
Cashier
Foods Co
08.2004 - 01.2006
Shift Supervisor
Jack in the Box
08.2002 - 08.2004