NICOLE WINSTON
Charlotte,USA
Summary
Results-driven leasing specialist with expertise in tenant screening and marketing strategies that increased occupancy rates. Demonstrates strong communication skills to effectively resolve tenant conflicts, ensuring compliance with fair housing laws while fostering positive community relationships.
Overview
9
9
years of professional experience
Work History
Leasing Specialist
Hawthorne At Whitehall Apartment's
Charlotte, USA
06.2025 - Current
- Coordinated tenant screenings and application processes for prospective residents.
- Facilitated property tours and showcased amenities to potential renters.
- Developed marketing strategies to attract new tenants and enhance occupancy rates.
- Maintained accurate records of leases and tenant communications in database systems.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Received, checked and processed applications for new leases.
- Conducted background checks on applicants.
- Explained policies and procedures to tenants and enforced rules.
Assistant Community Manager
Timberstone Apartment
Charlotte, USA
09.2024 - 05.2025
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Ensured timely collection of rent payments from existing tenants and addressed any delinquent accounts accordingly.
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
- Resolved conflicts between tenants in a professional manner while adhering to applicable laws.
- Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
- Handled security deposit refunds.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves in's.
Legal Assistant/Receptionist
Williams & Exum P.A.
Charlotte, USA
07.2017 - 09.2024
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events and consultations.
- Conducted interviews with Attorney and potential witnesses to obtain statements relevant to pending cases.
- Delivered legal documents to attorneys and team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Updated databases with new information received from attorneys or clients.
- Greeted visitors entering establishment to determine nature and purpose of the visit.
- Answered phones promptly while providing courteous customer service.
- Monitored reception area to provide a clean, safe and hazard-free environment for customers.
- Transcribed tapes and notes from meetings into prescribed formats.
- Filed legal documents in relevant courts for processing in relevant courts for processing.
Skills
- Leasing and marketing knowledge
- Lease agreements management
- Fair housing compliance
- Lease renewals and occupancy
- Customer Service
- Administrative/Legal support
- Community Engagement
- Attention to Detail
- Written Communication
- Relationship Building
- Microsoft Word
- Google Drive
- Calm Under Pressure
Timeline
Leasing Specialist
Hawthorne At Whitehall Apartment's
06.2025 - Current
Assistant Community Manager
Timberstone Apartment
09.2024 - 05.2025
Legal Assistant/Receptionist
Williams & Exum P.A.
07.2017 - 09.2024