Nicole Wood
Mechanicsburg,PA
Summary
Experienced in customer service, with 3+ years of experience. Capable of managing multiple tasks, POS experience, good at organizing data and using Microsoft and Apple extensions.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Planet Fitness
Mechanicsburg, PA
08.2020 - Current
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training new team members
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in crew satisfaction
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
Hostess
Millworks
Harrisburg, PA
07.2022 - 04.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Maintained records of customer interactions and transactions.
Education
Some College (No Degree) -
Harrisburg Area Community College
Harrisburg, PASkills
- Customer service,
- Computer literacy
- Communication skills
- Time management
- Microsoft excel
- Microsoft word
- Guest Greeting
- Front- and Back-of-House Coordination
- Customer-Oriented
Timeline
Hostess
Millworks
07.2022 - 04.2023
Front Desk Associate
Planet Fitness
08.2020 - Current
Some College (No Degree) -
Harrisburg Area Community College