Nicole Woodard
Atlanta,GA
Summary
- Learning & Development professional and Operations leader with a strong background in aviation and luxury hospitality.
- Proven ability to train, mentor, and inspire teams to achieve operational excellence and outstanding customer experiences.
- Expertise in onboarding, employee engagement, and creating positive, performance-driven learning environments.
- Known for empathy, collaboration, and commitment to continuous improvement across fast-paced, service-oriented environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Corporate Trainer
PS ATL
02.2025 - Current
- Conduct onboarding and compliance training for Operations Associates and Managers, fostering alignment with company values and safety standards.
- Develop and deliver Standard Operating Procedures (SOP) and training materials.
- Evaluate trainee performance, provide ongoing coaching, and ensure continuous professional development.
- Collaborate cross-functionally to improve operational workflows and enhance employee engagement.
Operations Supervisor
PS ATL
08.2024 - 02.2025
- Supervised daily operations in a high-paced environment, ensuring compliance with SOPs and service standards.
- Partnered with Management on Duty (MOD) to address employee relations and customer service issues.
- Provided coaching and mentorship to associates, driving a culture of accountability and teamwork.
Aviation & Hospitality Professional
Delta Air Lines, United Airlines, and Crowne Plaza Hotel
01.2018 - 01.2024
- Delivered world-class customer service and safety across various airline and hospitality roles including Flight Attendant, Sky Club Ambassador, and Front Desk Agent.
- Ensured compliance with FAA, TSA, and company safety protocols.
- Supported and trained new team members to maintain high service and safety standards.
- Recognized for professionalism, empathy, and attention to guest experience.
Earlier Experience Includes
- Accredited Staging Professional (TLC Staging Solutions, 2016–2018)
- Early Childhood Education Teacher Assistant (Germany & U.S., 1997–2010)
- Home & Finance Manager (1999–2016)
Skills
- Training & Development
- Leadership & Coaching
- Operational Excellence
- Customer Experience
- Team Building
- Performance Evaluation
- Safety & Compliance
- Communication & Interpersonal Skills
- Adaptability
- Process Improvement
- Policy Implementation
- Bilingual - English & German
Certification
- State Examined Registered Early Childhood Education Professional – Vocational School for Early Childhood Education, Germany
- Accredited Staging Professional (ASP) Certification – 2017
- FAA-Certified Flight Attendant – 2023
- Certified in First Aid, CPR, and AED – 2017
Languages
Bilingual: English & German
Timeline
Corporate Trainer
PS ATL
02.2025 - Current
Operations Supervisor
PS ATL
08.2024 - 02.2025
Aviation & Hospitality Professional
Delta Air Lines, United Airlines, and Crowne Plaza Hotel
01.2018 - 01.2024