Nicole Wormell
Hear Michigan Centers
Boyne City,USA
1
Certification
17
years of professional experience
Assisted individuals in overcoming challenges by providing necessary support and guidance during difficult times. Pursued a passion for helping others, achieving career fulfillment nine years ago. Shared valuable experiences and resources with community members in need.
Work History
HCP
9 Years 1 Month- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
HCP Trainee
9 Years 1 Month- Started as PCC for Petoskey, Charlevoix, and Indian River Hear Michigan centers MI. After 2 yrs I got my HCP trainees license and started working towards becoming an HIS. Just finished The International Hearing society course in the beginning of April and am planning to take my Michigan State exam at the next available date in July. Over the last few years I have become fluent in otoscopy, Hearing aid repair and maintenance, Earmold modifications, Ear impressions, Hearing aid programming a well as preforming a complete hearing exam and consultation all while providing the best possible experience I can to my patients.
Waitress/Bartender
9 Years 2 Months- Serving food and drinks cashing out tabs and over all customer service start to finish
Office Specialist
7 Years 10 Months- Started in the Deli dept for the first 2 yrs and then transferred to cash office which I took over as specialist for my last 3 yrs there. Those duties included balancing of entire store (cash, lottery, and money orders), setting up tills for the next day, doing deposits and getting appropriate change for store, as well as filing and storing all paper work as required and entering correct data into excel.
Education
Some College
IHS Certificate - Hearing Specialist
Skills
Assisted in resolving customer inquiries and providing support in various service capacities.
Supported compliance with HIPAA regulations through diligent handling of sensitive information.
Conducted thorough insurance verification to facilitate smooth patient interactions.
Delivered effective phone communication to enhance customer experiences.
Addressed client concerns and identified solutions to improve service delivery.
Applied a solution-oriented approach to tackle challenges faced by customers.
Facilitated sales processes by providing knowledgeable product information.
Contributed to serving experiences that fostered positive client relationships.
Coordinated medical scheduling to optimize patient flow and appointment management.
Managed medical billing processes accurately to ensure timely reimbursements.
Provided compassionate patient care to enhance overall healthcare experiences.
Maintained organized medical records to support efficient information retrieval.
Certification
Bartender License
Additional Information
I have a completion certificate for International Hearing Society course completed April 2023. Passed my Michigan HIS exam in October 23. Worked in clinic training for the 4 yrs prior to that under supervision of an audiologist as an HCP-T
Accomplishments
I am also looking to pursue my Board Certification in the near future as well.
Timeline
HCP
Sonova/Audionova
07.2017 - CurrentRead More
HCP Trainee
Hear Michigan Centers
07.2017 - CurrentRead More
Waitress/Bartender
BC Lanes/The Venue
09.2013 - 11.2022Read More
Office Specialist
SpartanNash
09.2009 - 07.2017Read More
BCHS/NCMC
Some College
Read More
International Hearing Society
IHS Certificate from Hearing Specialist
Read More