Nicole Wyatt
Princeton,WV
Overview
23
23
years of professional experience
Summary
Dynamic Assistant Manager with a proven track record at Bellacino's Pizza & Grinders, excelling in customer service and team leadership. Enhanced operational efficiency through strategic staff training and effective inventory management, resulting in improved customer satisfaction and reduced discrepancies. Adept at fostering teamwork and driving sales growth in fast-paced environments.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Diligent Desired Position with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Work History
Assistant Manager
Bellacino's Pizza & Grinders - Downtown Greenville
2016.07 - Current
- Supported daily operations by assisting with staff scheduling and inventory management.
- Assisted in training new employees on customer service protocols and food safety standards.
- Collaborated with team to ensure efficient order processing and timely delivery of services.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Handled customer inquiries, providing prompt resolutions to enhance satisfaction levels.
- Participated in team meetings to discuss workflow improvements and operational challenges.
- Monitored stock levels, reporting discrepancies to management for timely replenishment decisions.
- Learned POS system functionalities to assist with transactions and manage sales records effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Manager
Burger Boy
2010.04 - 2013.08
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Implemented staff training programs to elevate service standards and knowledge.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
General Manager
Valero
2003.03 - 2007.01
- Supported daily operations by assisting with staff scheduling and inventory management.
- Assisted in training new employees on customer service protocols and food safety standards.
- Collaborated with team to ensure efficient order processing and timely delivery of services.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Handled customer inquiries, providing prompt resolutions to enhance satisfaction levels.
- Participated in team meetings to discuss workflow improvements and operational challenges.
- Monitored stock levels, reporting discrepancies to management for timely replenishment decisions.
- Learned POS system functionalities to assist with transactions and manage sales records effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
Shift Leader
Wendy's
2008.07 - 2010.08
- Supervised team members to ensure high-quality customer service and adherence to operational standards.
- Trained new employees on procedures, safety protocols, and equipment usage for efficient operations.
- Managed shift schedules to optimize labor resources and maintain workflow efficiency during peak hours.
- Implemented inventory control measures to reduce waste and improve supply chain efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction levels.
Education
No Degree - Medical Assistant
National American University
Princeton, WVCertificate - Cna Certificate
Mercer County Vocational School
Princeton, WV08.2013
High School Diploma - Diploma
Pikeview High
Princeton, WV06.2002
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Customer relations
Team motivation
Time management
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Workload management
Conflict resolution
Team building
Customer rapport
Recruiting and interviewing
Customer relationship management (CRM)
Staff development
Sales growth
Policy enforcement
Orientation and training
Sales reporting
Project management abilities
Cost reduction
Cost control
Multitasking and organization
Team collaboration
Strategic thinking
Adaptability and flexibility
Verbal and written communication
Workplace safety compliance
Employee supervision
Coaching and mentoring
Additional Information
I am currently in West Virginia but am making moves to move to Jacksonville North Carolina I've already had an interview in Jacksonville and am setting up a home address in Jacksonville North Carolina.
Timeline
Assistant Manager
Bellacino's Pizza & Grinders - Downtown Greenville
2016.07 - Current
Assistant Manager
Burger Boy
2010.04 - 2013.08
Shift Leader
Wendy's
2008.07 - 2010.08
General Manager
Valero
2003.03 - 2007.01
No Degree - Medical Assistant
National American University
Certificate - Cna Certificate
Mercer County Vocational School
High School Diploma - Diploma
Pikeview High