NICOLE YACCO
Lake Elsinore,CA
Summary
Fraud detection professional skilled in identifying and mitigating financial risks. Strong analytical abilities and expertise in data analysis, risk assessment, and pattern recognition. Effective team collaborator focused on achieving results, adapting seamlessly to evolving challenges. Highly reliable with keen eye for detail and proactive approach to problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
EFraud Analyst
USBANK
Remote, CA
11.2019 - Current
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Maintained a database of frauds perpetrated by employees, tracking customers, dates, locations, and amounts of loss
- Conducted intensive phone calls with the customer to retrieve their data, arrest the employee, and recover their data
- Provided customer service and was involved in training 3 new team members each month
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Established strong relationships with external partners such as banks and credit bureaus, facilitating efficient exchange of information related to suspected fraudulent activities.
- Played key role in recovery of substantial amounts of funds by resolving complex fraud cases.
- Enabled faster resolution of fraud claims by automating parts of investigation process.
STORE MANAGER
SUBWAY
Corona, CA
05.2017 - 11.2019
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
- Managed a team of 19 employees, including a manager, and trained them in a variety of merchandising and organizational functions
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Wrote weekly reports for each store and reported performance to management
- Created a comprehensive store brand, including online marketing materials, store signage, and advertising
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Loss Prevention Manager
Walmart
San Jacinto, CA
04.2014 - 05.2017
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Trained loss prevention staff of 6, retail managers and store employees on loss control and prevention measures.
Education
SANTIAGO HIGH SCHOOL
Corona, CASkills
- Documentation review
- Banking
- Presentation skills
- Project management
- Analysis skills
- Financial services
- Data analysis
- Fraud prevention
- Fraud detection
- Dispute resolution
- Verbal and written communication
- Loss prevention
- Call management
- Telephone and email etiquette
Accomplishments
- Documented and resolved fraud issues which led to department success
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of up to19 staff members.
Certification
- CNP - Certified Notary Public
Languages
English
Professional Working
Timeline
EFraud Analyst
USBANK
11.2019 - Current
STORE MANAGER
SUBWAY
05.2017 - 11.2019
Loss Prevention Manager
Walmart
04.2014 - 05.2017
SANTIAGO HIGH SCHOOL