Nicole Young
Wauseon,OH
Summary
Dynamic Surgery Scheduler at Promedica Toledo Hospital with expertise in patient education and scheduling coordination. Proven ability to enhance patient satisfaction through effective communication and meticulous recordkeeping. Skilled in HIPAA compliance and insurance verification, ensuring seamless operations and optimal patient care. Recognized for reducing surgery cancellations through thorough pre-operative assessments.
Overview
7
7
years of professional experience
Work History
Surgery Scheduler
Promedica Toledo Hospital
Toledo, OH
05.2023 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Checked patients in and out and collected payments.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Improved scheduling flexibility, accommodating patient requests and emergencies with minimal impact on planned procedures.
- Enhanced patient experience by efficiently scheduling and confirming surgical appointments.
- Enhanced patient education on pre- and post-surgery care, contributing to better recovery outcomes.
Medical Receptionist
FCHC Primary Care Delta
Delta, OH
11.2019 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Account Specialist
Fulton County Health Center
Wauseon, OH
12.2018 - 11.2019
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Verified patient demographics and insurance information upon entering the ED department
- Alert patients, visitors and employees of codes or emergencies thru the switchboard intercom
Education
High School Diploma -
Wauseon High School
Wauseon, OHHealth And Wellness
Defiance College
Defiance, OH05.1999
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Educating patients
- Following up with patients
- Insurance verification
- Patient relations
- Calendar management
- Patient coordination
- Office administration
- Maintaining confidentiality
- EMR updating
- Updating charts
- EHR systems expertise
- Pre-operative review
- Scheduling expertise
- Documentation scanning
- Scheduling tests and procedures
- Patient scheduling
- Appointment scheduling
- Problem-solving
- Documentation review
- Organization and time management
- Documentation and recordkeeping
- Collaboration and teamwork
- Clerical support
- Computer proficiency
- Administrative support
- Epic systems
- Medical terminology
- Calendar and appointment management
- Customer service
- Medical records verification
Timeline
Surgery Scheduler
Promedica Toledo Hospital
05.2023 - Current
Medical Receptionist
FCHC Primary Care Delta
11.2019 - 07.2022
Account Specialist
Fulton County Health Center
12.2018 - 11.2019
High School Diploma -
Wauseon High School
Health And Wellness
Defiance College