NICOLE Zadrozny
Vero Beach
Summary
Achieved high customer satisfaction through effective service in sales and restaurant roles. Streamlined dispatch operations for trucks, improving efficiency. Enhanced quality assurance protocols for FedEx, resulting in improved operational performance.
Overview
11
11
years of professional experience
Work History
Bartender
Opa
02.2024 - 10.2025
- Designed and executed innovative cocktail recipes utilizing seasonal ingredients and aligning with customer preferences.
- Oversaw bar inventory management to ensure optimal stock levels and reduce waste.
- Facilitated training sessions for new bartenders on drink preparation techniques and customer service standards.
- Streamlined workflows to enhance operational efficiency during peak service hours.
- Executed drawer counts and finalized closing paperwork for servers each night.
Operations Administrator
Fedex Ground
03.2022 - 10.2025
- Facilitated effective communication channels between drivers.
- Facilitated customer communication to ensure timely package delivery.
- Developed and implemented schedules for package handlers to optimize workflow efficiency.
- Facilitated onboarding and orientation processes for new employees.
Bartender
Darells Steak and Seafood
10.2022 - 06.2023
- Crafted innovative cocktails based on seasonal ingredients and customer preferences.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Developed efficient workflows to reduce wait times during peak service hours.
Marketing/Sales Manager
Kern Capital, LLC
09.2014 - 09.2021
- Coordinated marketing and sales efforts to enhance brand visibility through conference exhibits.
- Established and configured computer systems to streamline credit card payment operations.
- Facilitated product fulfillment operations to enhance customer satisfaction.
- Facilitated employee training and oversight to ensure operational efficiency.
Education
undefined
Scottsdale Community College
Scottsdale, Arizona04.2018
undefined
Sequoia Choice
Mesa, Arizona05.2014
Skills
- Leveraged Microsoft Office Suite, including Word, Excel, and PowerPoint, to enhance document creation and data analysis
- Demonstrated exceptional communication skills to enhance customer service experiences
- Proficient in utilizing OpenTable restaurant management software for efficient operations
Timeline
Bartender
Opa
02.2024 - 10.2025
Bartender
Darells Steak and Seafood
10.2022 - 06.2023
Operations Administrator
Fedex Ground
03.2022 - 10.2025
Marketing/Sales Manager
Kern Capital, LLC
09.2014 - 09.2021
undefined
Scottsdale Community College
undefined
Sequoia Choice