Nicole Zavala
Stockton
Summary
Motivated and enthusiastic individual seeking to secure a position in a call center environment. Committed to providing exceptional customer service and fostering positive relationships to contribute to the success of the organization. Eager to gain experience and learn new skills while delivering excellent support to customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant
101 Paintworks Auto Body
05.2021 - 11.2023
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Customer Service associate and signage/price merchandiser
Food 4 less
10.2018 - 01.2021
- Provided exemplary customer service and resolved complaints and inquiries over the phone - Assisted customers in navigating the company's website and using various online tools - Collaborated with team members to meet or exceed performance goals and targets - Demonstrated effective communication skills to ensure customer satisfaction - Documented and updated customer information accurately in the database
CardioNet
02.2015 - 05.2017
- A cardiac event monitor tech is responsible for monitoring and analyzing cardiac events in patients
- Some of the job duties of a cardiac event monitor tech include: -Monitoring and recording cardiac events, such as arrhythmias, palpitations, or chest pain, as reported by the patient
- Analyzing and interpreting recorded data to identify any abnormal cardiac events
- Maintaining accurate and detailed records of patient monitoring and any interventions performed.
Education
High School Diploma -
Lincoln High School,
Stockton, CA2002
No Degree - EKG Tech Certificate
Boston Reed Colloge
Lodi, CA2014
Skills
- Excellent verbal and written communication skills
- Ability to handle high-volume calls
- Strong problem-solving and analytical skills
- Proficient in computer applications, including Microsoft
- Detail-oriented and organized
- Ability to work well under pressure and in a fast-paced environment
- Exceptional interpersonal skills and ability to remain calm in challenging situations
- Relevant Coursework
- Customer Service Essentials
- Communication Skills
- Basic Computer Applications
- Introduction to Business
Certification
Typing Certificate
Timeline
Office Assistant
101 Paintworks Auto Body
05.2021 - 11.2023
Customer Service associate and signage/price merchandiser
Food 4 less
10.2018 - 01.2021
CardioNet
02.2015 - 05.2017
High School Diploma -
Lincoln High School,
No Degree - EKG Tech Certificate
Boston Reed Colloge
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