NICOLE ZAVALA

• Facilitated tenant screening processes, ensuring compliance with leasing policies and regulations.
• Managed lease agreements, including renewals and terminations, maintaining accurate records.
• Conducted property tours for prospective tenants, effectively highlighting features and amenities.
• Coordinated maintenance requests between tenants and service teams to enhance satisfaction.
• Oversaw lease documentation preparation, ensuring accuracy and adherence to company standards.
• Developed marketing strategies to attract potential renters, increasing property visibility.
• Analyzed market trends to adjust rental pricing strategies, maximizing occupancy rates and revenue.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
• Distributed and followed up on tenant renewal notices.

● Assist Regional Manager with property take-overs and training of employees
● Shop leasing consultants and offer training where needed.
● Maintain all accounting and financial reports.
● Codes and Inputs all monthly invoices upon receipt through Nexus.
● Maintains NOI following budget.
● Assists in preparing the annual budget.
● Conducts weekly meetings, walkthroughs, and inspections providing task lists for time
management.
● Regularly property walks to maintain appearance along with maintaining model appearance.
● Prepare any requested reports and complete the month end report.
● Complete and send all weekly reports to the Investment Manager.
● Complete monthly data entry for capital items.
● Crime prevention/Resident Activities.
● Meet with prospective residents leading in community tours.
● Proper organization of resident files.

• Inspected properties regularly to identify deficiencies and schedule repairs.
• Handled resident complaints and expedited maintenance requests.
• Collected monthly assessments, rental fees, deposits and payments.
• Met with prospective tenants to show property and assess applications or sign leases.
• Completed lease applications and verifications, notifying prospects of results.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
• Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Facilitated tenant paperwork processing and verification.
• Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
• Responded to tenant maintenance requests according to agreed conditions for building functionality.
• Exercised direct supervision over property staff.
• Built relationships with service vendors and submitted associated billing statements.
• Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
• Solicited and analyzed bids for repairs, renovation and general maintenance.
• Updated tenant and unit information to keep current in housing database.
• Worked with on-site and remote service providers to support tenants requesting accommodations.

• Assist with property take-overs and off boarding
• Monitoring contractors on progress of construction and rehab projects
• Interview/hire/train new employees
• Shop leasing consultants and offer training where needed to ensure a consistent high level of occupancy
• Maintain all accounting and financial reports on a weekly basis
• Ensure permits and annual licenses are in compliance with the city officials
• Prepare all resident correspondence as necessary
• Code and Input all monthly invoices upon receipt through payable system
• Daily scheduling and adjustments of the make-ready board
• Daily LRO pricing monitoring and updating
• Weekly phone conference with investors
• Generate and modify rehab reporting as needed
• Maintain NOI following budget
• Assists in preparing the annual budget to meet the properties specific needs
• Conducts weekly staff meetings, walkthroughs, and inspections
• Regularly walk property to maintain a well-kept appearance
• Complete monthly data entry for capital items
• Meet with prospective residents, providing tours of the community and apartment homes
• Regularly inspecting show units as well as new move ins/move outs and made ready units
• Weekly review of renewals and MTM contracts.

• Maintain all accounting and financial reports
• Collects and posts all rent daily
• Ensure maintenance requests are entered and prioritized with 24-hour turn around when possible
• Monitor delinquency and evictions if any
• Code and Input all monthly invoices upon receipt
• Maintains NOI following budget
• Conduct weekly meetings, walkthroughs, and inspections
• Regularly walk property to maintain a well-kept appearance
• Prepare all reports and complete the month end report
• Complete and send all weekly reports to the Investment Manager
• Complete quarterly reports for capital items
• Plan and host monthly resident activities
• Crime prevention and awareness meetings
• Meet with prospective residents and tour
• Complete guest cards and plan follow ups with guest card files
• Maintain office supplies, refreshments and show units
• Maintains all resident files and recertifications to ensure compliance.