NICOLE ZAVALA
Fort Worth
Summary
Proven community manager with intuitive leasing and property marketing knowledge of family, as well as student housing properties. Well capable of maintaining the working order of facilities and enforcing community policies.
Overview
10
10
years of professional experience
Work History
Property Manager
Rise 48 Communities
Arlington
03.2024 - Current
- ● Assist Regional Manager with property take-overs and training of employees
● Shop leasing consultants and offer training where needed.
● Maintain all accounting and financial reports.
● Codes and Inputs all monthly invoices upon receipt through Nexus.
● Maintains NOI following budget.
● Assists in preparing the annual budget.
● Conducts weekly meetings, walkthroughs, and inspections providing task lists for time
management.
● Regularly property walks to maintain appearance along with maintaining model appearance.
● Prepare any requested reports and complete the month end report.
● Complete and send all weekly reports to the Investment Manager.
● Complete monthly data entry for capital items.
● Crime prevention/Resident Activities.
● Meet with prospective residents leading in community tours.
● Proper organization of resident files.
Property Manager
Sterling Apartment Personnel
Fort Worth
04.2023 - 03.2024
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Updated tenant and unit information to keep current in housing database.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
COMMUNITY MANAGER
VALIANT
10.2019 - 03.2023
- Assist with property take-overs and off boarding
- Monitoring contractors on progress of construction and rehab projects
- Interview/hire/train new employees
- Shop leasing consultants and offer training where needed to ensure a consistent high level of occupancy
- Maintain all accounting and financial reports on a weekly basis
- Ensure permits and annual licenses are in compliance with the city officials
- Prepare all resident correspondence as necessary
- Code and Input all monthly invoices upon receipt through payable system
- Daily scheduling and adjustments of the make-ready board
- Daily LRO pricing monitoring and updating
- Weekly phone conference with investors
- Generate and modify rehab reporting as needed
- Maintain NOI following budget
- Assists in preparing the annual budget to meet the properties specific needs
- Conducts weekly staff meetings, walkthroughs, and inspections
- Regularly walk property to maintain a well-kept appearance
- Complete monthly data entry for capital items
- Meet with prospective residents, providing tours of the community and apartment homes
- Regularly inspecting show units as well as new move ins/move outs and made ready units
- Weekly review of renewals and MTM contracts.
ASSISTANT MANAGER
Valiant Residential
02.2015 - 11.2019
- Maintain all accounting and financial reports
- Collects and posts all rent daily
- Ensure maintenance requests are entered and prioritized with 24-hour turn around when possible
- Monitor delinquency and evictions if any
- Code and Input all monthly invoices upon receipt
- Maintains NOI following budget
- Conduct weekly meetings, walkthroughs, and inspections
- Regularly walk property to maintain a well-kept appearance
- Prepare all reports and complete the month end report
- Complete and send all weekly reports to the Investment Manager
- Complete quarterly reports for capital items
- Plan and host monthly resident activities
- Crime prevention and awareness meetings
- Meet with prospective residents and tour
- Complete guest cards and plan follow ups with guest card files
- Maintain office supplies, refreshments and show units
- Maintains all resident files and recertifications to ensure compliance.
Skills
- Onesite/Yardi/MRI
- Maintaining safety logs and training
- Expert sales/lease up
- Fair Housing Laws
- Microsoft Office
- Excel in budgetary financial expectations
- Thorough review of invoices and quotes, with timely processing
- Financial Workshops
- I love leasing
- Nexus payables
- Customer service
- Marketing
- Compliance training
- Effective prioritizing while delegating and leading staff
- Written Resident Correspondence
- Resident activities
- Tenant complaints/solutions
- Great Organization skills
- Front Office Operations
- Attention to detail
- Committed to satisfying future and current residents specific
- Needs
- PROFILE
- Proven Community Manager with intuitive leasing and property marketing
- Knowledge of family as well as student housing properties Well capable of
- Maintaining working order of facilities and enforcing community policies
Timeline
Property Manager
Rise 48 Communities
03.2024 - Current
Property Manager
Sterling Apartment Personnel
04.2023 - 03.2024
COMMUNITY MANAGER
VALIANT
10.2019 - 03.2023
ASSISTANT MANAGER
Valiant Residential
02.2015 - 11.2019
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