Nicole Ziz
Silverdale,WA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit needs and return each to optimal quality of life.
Overview
16
16
years of professional experience
Work History
Case Manager
Washington Youth Challenge Academy
02.2023 - Current
- Prioritize and manage assigned caseload of 100 post residential youth and 25 residential youth; monitor and support ongoing mentoring relationship
- Track contact and placement of program graduates during post residential phase
- Assist in processing cadet applications, screening, selection
- Deliver small and large group instructions on goal setting, action plan development, personal values exploration, and other life skills based on established curriculum
Assistant Principal Secretary/ASB Secretary
Bremerton School District
02.2021 - 02.2023
- Maintaining office traffic expectations, records, and reports related to school operations and disciplinary actions
- Coordinating and organizing office activities and communications for assistant principal and other faculty staff members
- Contacting students, parents, and teachers regarding disciplinary matters
- Providing administrative and clerical support to assistant principal and relieving them of routine tasks such as entering discipline.
- Served as liaison between administration and faculty members to facilitate coordination of school events and activities.
Benefits Specialist/Human Resources Receptionist
Bremerton School District
04.2019 - 02.2021
- Provide employees health benefit information, facilitate open enrollment
- Organize and facilitate yearly Benefit & Wellness Fair and Retirement Reception
- Generate reports, employee surveys, and all data requested by district administration, federal and state agencies, and insurance brokers and vendors
- Complete verification of employment forms for employees, greet and direct building traffic, assist with employee onboarding process.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or birth of a child.
Health Coordinator
TAVHealth
12.2013 - 10.2017
- Coordinate service line referrals for Oncology, Heart Failure, and Lung and Nodule Clinics
- Breakdown healthcare barriers and connect patients and families with hospital and community resources
- Provide post discharge planning and education.
- Conducted regular assessments of patient needs and coordinated services accordingly with relevant healthcare professionals.
- Collaborated with cross-functional teams to develop targeted interventions addressing identified gaps in care delivery systems.
Social Service Specialist
CHI Franciscan
05.2013 - 11.2013
- Coordinate patients plan of care through chronic disease process
- Educate patients on disease of Heart Failure and available community resources.
- Maintained up-to-date knowledge of social service trends and best practices through ongoing professional development activities.
- Coordinated care between multiple service providers to ensure clients received seamless, comprehensive assistance in addressing their needs.
Patient Navigator
American Cancer Society
04.2008 - 05.2013
- ACS liaison for Pierce County healthcare systems, coordinating community resources for oncology patients
- Support and promote ACS patient programs
- Manage hospital-based Cancer Resource Center and coordination of volunteers, and ACS resource database.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
Education
Master of Science - Management and Leadership
Western Governors University
Utah03.2019
Bachelor of Science - Social Services
Central Washington University
Ellensburg06.1999
Skills
- Problem-Solving
- Case Management
- Organization and Multitasking
- Documentation And Reporting
- Community Resources
- Interdisciplinary Collaboration
- CPR/AED
- Microsoft Suite
Timeline
Case Manager
Washington Youth Challenge Academy
02.2023 - Current
Assistant Principal Secretary/ASB Secretary
Bremerton School District
02.2021 - 02.2023
Benefits Specialist/Human Resources Receptionist
Bremerton School District
04.2019 - 02.2021
Health Coordinator
TAVHealth
12.2013 - 10.2017
Social Service Specialist
CHI Franciscan
05.2013 - 11.2013
Patient Navigator
American Cancer Society
04.2008 - 05.2013
Master of Science - Management and Leadership
Western Governors University
Bachelor of Science - Social Services
Central Washington University
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