Nicole A Lopez De Victoria

Managed and coordinated resolution of service-related issues, discrepancies, or complaints, field personnel, and technical teams to ensure timely solutions.

• Recorded service reports, technical issues, and complaints in a system, tracking progress to resolution to enhance customer satisfaction.
• Verified accuracy of all paperwork prior to submission for processing.
• Performed clerical tasks with word processing software, email, and office machines, facilitating smooth daily operations.

• Coordinated root cause analysis investigations across multiple departments, leading to effective resolutions of complex quality issues.
• Communicated with departments to promptly address quality-related concerns, fostering collaboration and improving overall quality.
• Ensured products and services met established standards of excellence, safety, and reliability, enhancing customer satisfaction.
• Documented and reported issues to management for resolution.

• Unloaded merchandise from delivery trucks in a timely manner.
• Inspected incoming shipments for accuracy and damage upon arrival.
• Traffic, receiving and SQA clerk Backups.
• Assisted in training new staff on safety protocols and operational procedures.

• Managed high-volume paperwork and coordinated with administrators to resolve invoicing and shipping issues, ensuring timely processing.
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Partnered with staff on projects to enhance departmental efficiency, contributing to smoother operations.
• Trained new employees on company policies and procedures, fostering a better understanding of workflows.